Ty Emerson

Hi justpassingby. I have now done all that you have asked. Below is my reply to each of your questions (my reply in red):

What's the brand, model and wattage of your power supply ? Open the computer case and look on the sticker that's on the side of the power supply.

Brand: Termaltake
Model: XP550NP
Wattage: 430W


Enter the BIOS at startup and look for some hardware monitor or pc health & status screen. Please report your temps, fan speeds and voltages from there.


CPU temperature = 63.0 C / 145 F
Motherboard temperature = 29 C / 84 F
CPU Q-fan = disabled
CPU Fan Speed = 2556 RPM
VCORE voltage = 1.416V
3.3V Voltage = 3.312V
5 V Voltage = 5.222V
12 V Voltage = 12.250V


Go to start => run and type devmgmt.msc. Are there any flagged devices in the device manager ?

No, I don’t see any flags

Go to start => run and type eventvwr.msc. Check the different sections there for errors or warnings (double-click the event for the full error message).

I ran this test and came up with two errors and two warnings. However, note that Error (2) and Warning (1) have not occurred for a few weeks, but Error (1) and Warning (2) are still occurring at regular intervals. See below:

ERROR (1)

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 4/5/2008
Time: 7:48:42 PM
User: N/A
Computer: USER-6F3D24B4C7
Description:
The ASInsHelp service failed to start due to the following error:
The system cannot find the file specified.

ERROR (2)

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 4/7/2008
Time: 7:24:05 AM
User: USER-6F3D24B4C7\Zoe Emerson
Computer: USER-6F3D24B4C7
Description:
DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service usnjsvc with arguments "" in order to run the server:
{98AC5C33-EE18-4EC2-BE25-3B16EE8F75F1}

WARNING (1)

Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1003
Date: 4/5/2008
Time: 7:51:49 PM
User: N/A
Computer: USER-6F3D24B4C7
Description:
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 00179A82A52D. The following error occurred:
The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.


WARNING (2)

Event Type: Warning
Event Source: W32Time
Event Category: None
Event ID: 36
Date: 4/11/2008
Time: 7:42:05 PM
User: N/A
Computer: USER-6F3D24B4C7
Description:
The time service has not been able to synchronize the system time for 49152 seconds because none of the time providers has been able to provide a usable time stamp. The system clock is unsynchronized.

If you see disk errors then go to start => run and type chkdsk c: /R. You'll be prompted to restart the computer, tell us about the scan's results.

I ran the scan and the report stated that the disk was “clean”


If you see "the memory could not be read" errors then you may have a failing memory stick. Download, unzip and burn memtest86+'s bootable .iso image file using a burning software that can handle .iso files. Enter the BIOS at startup and set the boot order priority to CD-rom first. Leave memtest run overnight or at least do 3 full passes on your memory. It's advised that you test one memory stick at a time, removing the others from their slot. Report if it finds any error and double-check memtest's results with windiag as it runs different tests.

Given that the chkdsk scan stated that the disk was “clean”, I did not undertake the above memtest. Do you recommend that I do this test anyway?

Stay away from registry cleaners, they can do more harm than good.

OK – will I do in future, thanks for the advice.