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**jcgriff2** · 04-15-2008, 02:36 AM

Hi savman2 -

Welcome to the Tech Support Forum - Vista Support!

I see that you have Vista SP1 installed - and that the information that you listed is from your 6th Blue Screen of Death (BSOD) today alone. If you are in the US Eastern Time zone, that would be one BSOD every 35 minutes. Regardless of where you are, one BSOD a day is one too many. So let's see if we can get to the root cause of your system failure.

BSODs usually leave memory dumps behind. I see that you have at least one. Please get it and ALL others for me and I'll take a look at them to see if a probable cause of the BSODs can be determined. The memory dump files should be located in c:\windows\minidump\ - the dump files will be named similar to "Mini041508-01.dmp". Get them all - regardless of the number.

Two other items that I would like are: (1) A Belarc Advisor report saved in "mht" format (Top right of Internet Explorer screen; Page; Save as; save as mht), as a web page (HTML) or as a Word document. You can download Belarc HERE; (2) A DXDiag report - START | type dxdiag into the Start Search box | right-click on dxdiag.exe | select Run as Administrator | respond to User Access Control prompt. Then save this report as a text file.

Then zip up all of the memory dump files and the reports and send them to me at the two Email addresses that I provided to you in my PM. Very important - please be sure to include you screen name in the subject area and a link to this thread in the body of the email. If not, my system may consider the email to be SPAM and will delete it.

Please be patient as I have other memory dumps to process. Should you have any questions regarding the aforementioned, please POST again or send me a PM.

Regards. . .

jcgriff2

04-15-2008, 02:36 AM	#2 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: Palm Springs, California / Southern New Jersey Posts: 10,054 OS: Windows 7, Vista Ultimate My System	Re: Please Help, blue screen probs! Hi savman2 - Welcome to the Tech Support Forum - Vista Support! I see that you have Vista SP1 installed - and that the information that you listed is from your 6th Blue Screen of Death (BSOD) today alone. If you are in the US Eastern Time zone, that would be one BSOD every 35 minutes. Regardless of where you are, one BSOD a day is one too many. So let's see if we can get to the root cause of your system failure. BSODs usually leave memory dumps behind. I see that you have at least one. Please get it and ALL others for me and I'll take a look at them to see if a probable cause of the BSODs can be determined. The memory dump files should be located in c:\windows\minidump\ - the dump files will be named similar to "Mini041508-01.dmp". Get them all - regardless of the number. Two other items that I would like are: (1) A Belarc Advisor report saved in "mht" format (Top right of Internet Explorer screen; Page; Save as; save as mht), as a web page (HTML) or as a Word document. You can download Belarc HERE; (2) A DXDiag report - START \| type dxdiag into the Start Search box \| right-click on dxdiag.exe \| select Run as Administrator \| respond to User Access Control prompt. Then save this report as a text file. Then zip up all of the memory dump files and the reports and send them to me at the two Email addresses that I provided to you in my PM. Very important - please be sure to include you screen name in the subject area and a link to this thread in the body of the email. If not, my system may consider the email to be SPAM and will delete it. Please be patient as I have other memory dumps to process. Should you have any questions regarding the aforementioned, please POST again or send me a PM. Regards. . . jcgriff2 __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009 Last edited by jcgriff2; 04-15-2008 at 02:38 AM.