Tech Support Forum - View Single Post - [SOLVED] 3com fast ethernet not allowing me to surf the net, maybe

caddman · 04-14-2008, 07:41 PM

Hi

,

I just bought a used Dell laptop inspiron 4150 with XP Home and SP 2. I cleaning it all up (removing all the of someone else’s crap to make room for my own crap) and was wanting to download all my favorite computer spyware essentials and cleanup goodies when I ran into a problem and was wondering if there is a god

out there with answers..??..

Here is my problem, and a strange one at that. I plug in my cat5 cord, that I know is good, because my desk top works fine when using it, and all the lights light up, my nework connection says I'm connected (shows bytes sent and received) but I can't surf the net.I get page cannot be displayed.

The first thing I tried was to ping www.yahoo.com and got ping request could not find host. Then I did ping 69.147.114.210 (ip address of www.yahoo.com) and actually get returns with 0 loss and an average of 28ms.

not bad I guess... But still no surfing allowed..

While I'm poking around looking at configurations to see if something noticeable stands out, like I really know what I'm doing.... not...

But I know enough to compare the seating to those on my desktop..

The Microsoft automatic windows update poops up and tells me there are updates available to download.. Hummm :sigh...

Ha, that is a good sign, right..??.. That means the ethernet card works (remember I just bought this used). Anyway, I have downloaded updated drivers (transfer with CD from desktop to laptop) and haven't not had any luck..

I contacted RR support and the tier 2 person tells me I need to go in and pick up a RR installation CD because I have never loaded the RR CD on this computer. Needless to say, the tier two person said nothing after I told them I never loaded the RR CD on my desktop either, since I replaced it two years ago.... Of course, that didn't work... So, off I went to the phone and finally got to tier 3... That took awhile considering its only RR support... Ups, sorry if I offended anyone that might be a RR support person

.. The tier 3 person tells me there are issues with my line from the outside in and they can't trouble shot anything across that mess.. They are sending a support person out later this week to look into the problems with the line. But again, recall that I said my desk top is working just fine and those automatic downloads are still coming in, so I'm not so sure that the problems with the line is keeping me from surfing all those new net posting just aching for me to view them..

I finally got up on the right side of bed this morning and decided to turn to the one place I know there are gods

that can help..

Any suggestions..??..

04-14-2008, 07:41 PM	#1 (permalink)
caddman Registered User Join Date: Dec 2004 Location: Ohio - "Go Bucks" Posts: 40 OS: Win XP	[SOLVED] 3com fast ethernet not allowing me to surf the net, maybe Hi , I just bought a used Dell laptop inspiron 4150 with XP Home and SP 2. I cleaning it all up (removing all the of someone else’s crap to make room for my own crap) and was wanting to download all my favorite computer spyware essentials and cleanup goodies when I ran into a problem and was wondering if there is a god out there with answers..??.. Here is my problem, and a strange one at that. I plug in my cat5 cord, that I know is good, because my desk top works fine when using it, and all the lights light up, my nework connection says I'm connected (shows bytes sent and received) but I can't surf the net.I get page cannot be displayed. The first thing I tried was to ping www.yahoo.com and got ping request could not find host. Then I did ping 69.147.114.210 (ip address of www.yahoo.com) and actually get returns with 0 loss and an average of 28ms. not bad I guess... But still no surfing allowed.. While I'm poking around looking at configurations to see if something noticeable stands out, like I really know what I'm doing.... not... But I know enough to compare the seating to those on my desktop.. The Microsoft automatic windows update poops up and tells me there are updates available to download.. Hummm :sigh... Ha, that is a good sign, right..??.. That means the ethernet card works (remember I just bought this used). Anyway, I have downloaded updated drivers (transfer with CD from desktop to laptop) and haven't not had any luck.. I contacted RR support and the tier 2 person tells me I need to go in and pick up a RR installation CD because I have never loaded the RR CD on this computer. Needless to say, the tier two person said nothing after I told them I never loaded the RR CD on my desktop either, since I replaced it two years ago.... Of course, that didn't work... So, off I went to the phone and finally got to tier 3... That took awhile considering its only RR support... Ups, sorry if I offended anyone that might be a RR support person .. The tier 3 person tells me there are issues with my line from the outside in and they can't trouble shot anything across that mess.. They are sending a support person out later this week to look into the problems with the line. But again, recall that I said my desk top is working just fine and those automatic downloads are still coming in, so I'm not so sure that the problems with the line is keeping me from surfing all those new net posting just aching for me to view them.. I finally got up on the right side of bed this morning and decided to turn to the one place I know there are gods that can help.. Any suggestions..??.. __________________ *CADDman*