LIL L

firmware is the operating system of your device. a computer program that is embedded in a hardware device for example, windows xp is embedded in the cpu tower (bulky thing that has the cd-rom drive, floppy A: power button ect.) without that, you wouldn't get past the boot screen when powering up because you have no operating system. just like computers is updated with new operating system, a device can be updated with new firmware. a firmware update for your device may consist of the design, internal fixes, or other things that some people may have wrong with the device. i couldn't use my zune until i updated the firmware which changed the look and fixed the battery issue. it something free you can download quick and easy off the designated website. as for the warrenty, i serously dought it will void the warrenty but i reccomend to contact elite and ask them. that could very well fix your problem. i'm also having problems finding your device based on the model number you gave me. if you can find a picture of it and email it to me, i can further assist you greatly.