workinonit

Hi I am having the same problem. I didn't start happening until I tried to run a windows/office update and the genuine advantage thing said that my system was not up to standard. I bought it second hand so I am not sure what to do about that because I got no disk with the pc.
I have my own XP disk however (from an older system) so could do a wipe and reinstall if that would fix the problem -- or would it be better to reinstall office.
thanx