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Old 04-08-2008, 04:45 PM   #9 (permalink)
forhockey
Analyst, Security Team
 
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Join Date: Sep 2006
Location: Ontario, Canada
Posts: 2,565
OS: Windows XP Pro


Re: Frusrated with compromised computer (Moved from Win2k)

Hello,

Its hard to say why sometimes google would work and other times it wont. It could be your network connectivity to that machine is bad?

About the toolbar.. Is it possible to capture a screenshot of this, so that I have an idea of what your talking about?

Please capture a screenshot and attach it in your next reply.

In Windows a screenshot of the entire monitor, complete with taskbar, can be copied to the system clipboard by pressing the Print screen key (normally located in the top row on the right-hand side of the keyboard)..

You can then paste the clipboard into a program like MS Paint to save it as an image file or paste it directly into a document.

1. Press the Print screen key
2. Click the "Start" button (normally located in the bottom left of your screen).
3. Click "Run" & type "mspaint" (without quotes) & click the "OK" button.
4. Wait while the application "Paint" opens. Once it is open, proceed to the next step.
5. Click the "Edit" menu and select "Paste".
6. Click the "File" menu and select "Save As...". A dialog box will appear.
7. In the "File name" field, enter a name of your choice.
8. Click the "Save as type" drop-down and select "JPEG (*.JPG;*.JPEG;*.JPE*;.JFIF)".
9. Click the "Save" button.


Please attach the screenshots to your post. To attach a file to a new post, simply:
  1. Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page.
  2. Click Browse, and navigate to the place where you saved the picture.
  3. Click Upload.

Sometimes when files are in use they become locked and are unable to be deleted. Another possibility is that your Anti-Virus software has tied up the file. You can try to delete it in safe mode.

Enter Safe Mode
  1. Restart your computer
  2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8
  3. Instead of Windows loading as normal, a menu should appear
  4. Use the up arrow key to highlight Safe Mode and press Enter.
  5. Login with your usual account
  6. Once you have logged in, a warning message will appear regarding starting windows in Safe mode, click OK and windows will load your desktop environment

Note: Some systems, this may be the F5 key, so try that if F8 doesn't work.

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We can always do a few scans to see if anything is present.

Please download HijackThis. This program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded. Click on the "Install" button. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis

Double click on HijackThis.exe to run the program.

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Post the hijackthis.log file here. Do not fix anything in HijackThis since they may be harmless.

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Yes, this forum has a Windows 98 support section located at the following link:

http://www.techsupportforum.com/micr...98-me-support/


CCleaner is a very wonderful tool, which we sometimes use to clean temp files and cookies.
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