Tech Support Forum - View Single Post - [SOLVED] BSOD - Vista Ultimate x64

**jcgriff2** · 04-03-2008, 09:21 PM

Hi Rob. . .

I have processed the four memory dumps that you submitted for analysis. The all have a single cause - "ntoskrnl.exe".

The executable file "ntoskrnl.exe", related to the Windows Vista NT Kernel, usually comes up in BSOD cases where there is a general hardware failure or if there is a problem with the "boot.ini" file - or if the ntoskrnl file is corrupt. Given the fresh install here, I doubt the BSODs are related to the second or third item. I too received error messages from the symbols and double-checked then triple-checked them with Microsoft. The ones I have are correct for your x64 system. I have found that numerous others have also reported this same symbol issue to Microsoft. This may be why I was unable to obtain a more definitive result - like the name of a specific driver. Something in your system is either referencing an area of memory that it shouldn't or simply can't. But if your memtest came back clean, I would then suspect the former rather than the latter.

Did you run the sfc repair? If not, go to an ELEVATED command prompt and type "sfc /scannow" (no quotes) and let it run (10-15 min or so).

Now... The 32-bit (x86) laptop that I am on has the same Intel® Wireless WiFi Link 4965AGN that you mentioned in your opening statement. I have never had a problem with mine, but I do know that there have been two updates for the 4965AGN in March alone - one 3/19 and the other on 3/28. They are listed in Windows Update as "optional" and I had to install them myself. I went to Intel's site HERE and found that I do have the latest driver installed Netw4v32.sys - v11.5.0.32. Check your Device Manager. Interesting to note here is that the date on the driver is December 2007, so I wonder what the updates last month did exactly. The did come from Fujitsu through Windows Update and not directly from Intel - as far as I can tell anyway.

I also saw in Belarc that you have a wireless connection in addition to Ethernet - and software for Dial-up as well. I don't know if these three can conflict with each other or not, but I did notice that you mentioned the BSODs commenced after installing your router. Were you using both Ethernet and Dial-up prior to the introduction of the wireless router? The rest of the Belarc report including the Windows Update information appears stellar.

I'm sorry that I am unable to provide a specific fix for you at this time, but should I come across anything, I will let you know. If you get any more BSODs, simply post them and send me a PM, and I will gladly take a look at them.

Regards. . .

JC

04-03-2008, 09:21 PM	#11 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: Palm Springs, California Posts: 9,873 OS: Windows 7, Vista Ultimate My System	Re: BSOD - Vista Ultimate x64 - Unknown Cause Hi Rob. . . I have processed the four memory dumps that you submitted for analysis. The all have a single cause - "ntoskrnl.exe". The executable file "ntoskrnl.exe", related to the Windows Vista NT Kernel, usually comes up in BSOD cases where there is a general hardware failure or if there is a problem with the "boot.ini" file - or if the ntoskrnl file is corrupt. Given the fresh install here, I doubt the BSODs are related to the second or third item. I too received error messages from the symbols and double-checked then triple-checked them with Microsoft. The ones I have are correct for your x64 system. I have found that numerous others have also reported this same symbol issue to Microsoft. This may be why I was unable to obtain a more definitive result - like the name of a specific driver. Something in your system is either referencing an area of memory that it shouldn't or simply can't. But if your memtest came back clean, I would then suspect the former rather than the latter. Did you run the sfc repair? If not, go to an ELEVATED command prompt and type "sfc /scannow" (no quotes) and let it run (10-15 min or so). Now... The 32-bit (x86) laptop that I am on has the same Intel® Wireless WiFi Link 4965AGN that you mentioned in your opening statement. I have never had a problem with mine, but I do know that there have been two updates for the 4965AGN in March alone - one 3/19 and the other on 3/28. They are listed in Windows Update as "optional" and I had to install them myself. I went to Intel's site HERE and found that I do have the latest driver installed Netw4v32.sys - v11.5.0.32. Check your Device Manager. Interesting to note here is that the date on the driver is December 2007, so I wonder what the updates last month did exactly. The did come from Fujitsu through Windows Update and not directly from Intel - as far as I can tell anyway. I also saw in Belarc that you have a wireless connection in addition to Ethernet - and software for Dial-up as well. I don't know if these three can conflict with each other or not, but I did notice that you mentioned the BSODs commenced after installing your router. Were you using both Ethernet and Dial-up prior to the introduction of the wireless router? The rest of the Belarc report including the Windows Update information appears stellar. I'm sorry that I am unable to provide a specific fix for you at this time, but should I come across anything, I will let you know. If you get any more BSODs, simply post them and send me a PM, and I will gladly take a look at them. Regards. . . JC __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ October 2009