Tech Support Forum - View Single Post - HP Pavilion dv9000 crashes after extended non-use time

autigerman1984 · 04-02-2008, 08:55 PM

I don't want to rain on your parade, but here is my tail of woe. I am another one who leaves his notebook on 24/7 and have had trouble with the HP locking up. My 6 year old Sony Vaio has never had heat related lock up problems and it too is left on 24/7.

I got my HP dv9429us in August. I have had problems with dual monitors and the extended desktop, sound skipping, popping, etc., as well as my computer locking up. After about 6 calls to tech support they finally threw in the towel and shipped me a box so I could return it for repairs.

I shipped my computer back in February (I think) and had it back at the end of the week (shipped on Monday returned on Friday). I can't complain about the turnaround time. The repair sheet indicates a/the system board and heat sink were replaced. As soon as I got it back I had the same video and locking up problems. A month later I returned the computer back to HP. This time it took about 10 days to get my computer back. The solution this time was to replace the motherboard.

I get my computer back and the computer is still locking up (and I'm still having the video problems). I called them back and they agree to look at it a THIRD time. I have been watching the temperature with a program called Speedfan and the processor (in Power Mode) is running around 140 degrees with instances as high as 165. I use the xb3000 expansion base, so the exhaust vents aren't blocked. I have put the notebook on a cooler and the temp has dropped some but I am still having lockup problems, though not as frequently.

I got an email a couple of weeks ago from HP about the extended warranty and this just seems to confirm that there is an overheating issue. The email states to update the bios to F.3D and this changes the algorithm so the cooling fan will run all the time, even when the computer is at idle. Well, between the cooling pad and the bios update (my computer is actually on F.3E, so I'm a step beyon what the email recommends (I guess one of the returns updated the bios for me)) my computer should be running cooler but it is still locking up.

I will be returning my computer for a THIRD time in another couple of weeks (can't live without it). The last time I talked to 3rd level support they indicated that after getting my computer they would consider what options are available, so maybe they will swap my computer (AMD-based) for an Intel-based one or else buy the computer back from me.

I need this resolved soon because I have to buy my younger son a laptop and right now the HP line is not looking good.

04-02-2008, 08:55 PM	#23 (permalink)
autigerman1984 Registered User Join Date: Apr 2008 Posts: 2 OS: Vista Home Premium	Re: HP Pavilion dv9000 crashes after extended non-use time I don't want to rain on your parade, but here is my tail of woe. I am another one who leaves his notebook on 24/7 and have had trouble with the HP locking up. My 6 year old Sony Vaio has never had heat related lock up problems and it too is left on 24/7. I got my HP dv9429us in August. I have had problems with dual monitors and the extended desktop, sound skipping, popping, etc., as well as my computer locking up. After about 6 calls to tech support they finally threw in the towel and shipped me a box so I could return it for repairs. I shipped my computer back in February (I think) and had it back at the end of the week (shipped on Monday returned on Friday). I can't complain about the turnaround time. The repair sheet indicates a/the system board and heat sink were replaced. As soon as I got it back I had the same video and locking up problems. A month later I returned the computer back to HP. This time it took about 10 days to get my computer back. The solution this time was to replace the motherboard. I get my computer back and the computer is still locking up (and I'm still having the video problems). I called them back and they agree to look at it a THIRD time. I have been watching the temperature with a program called Speedfan and the processor (in Power Mode) is running around 140 degrees with instances as high as 165. I use the xb3000 expansion base, so the exhaust vents aren't blocked. I have put the notebook on a cooler and the temp has dropped some but I am still having lockup problems, though not as frequently. I got an email a couple of weeks ago from HP about the extended warranty and this just seems to confirm that there is an overheating issue. The email states to update the bios to F.3D and this changes the algorithm so the cooling fan will run all the time, even when the computer is at idle. Well, between the cooling pad and the bios update (my computer is actually on F.3E, so I'm a step beyon what the email recommends (I guess one of the returns updated the bios for me)) my computer should be running cooler but it is still locking up. I will be returning my computer for a THIRD time in another couple of weeks (can't live without it). The last time I talked to 3rd level support they indicated that after getting my computer they would consider what options are available, so maybe they will swap my computer (AMD-based) for an Intel-based one or else buy the computer back from me. I need this resolved soon because I have to buy my younger son a laptop and right now the HP line is not looking good.