Hold the
Windows key and press
R, then type
devmgmt.msc
Please respond to
all the following steps.
- Under Network adapters, please tell me all the devices listed.
- Are there any devices under Network adapters that have a red x displayed?
- Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
I'd like to see this as well.
Hold the
Windows key and press
R, then type
CMD to open a command prompt:
Type the following command:
IPCONFIG /ALL
Right click in the command window and choose
Select All, then hit
Enter.
Paste the results in a message here.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.