Tech Support Forum - View Single Post - Acer Aspire: Keyboard and touchpad failure when running on battery

Chaos 1000 · 03-14-2008, 01:42 PM

I have the same problem with my Aspire 1641 WLMi and contacted Acer for a replacement (even though my unit is out of warranty) and was shot down by some low-level employee that tells me there's no way I could obtain a replacement and they have no other department I can talk to. I work for Apple tech support and in NO way should a battery impede the regular use of a computer. I just wanted to thank you guys for the suggestions and would like to say that a company whose revenue exceeds 11 billion dollars in a single year can afford a battery which probably cost less than 20 dollars to produce. I also realize the thickness in irony of an Apple support agent complaining about a Windows machine, but hey, we all have apps we need to run that only Windows can support :P.

Adam

03-14-2008, 01:42 PM	#7 (permalink)
Chaos 1000 Registered User Join Date: Mar 2008 Posts: 3 OS: Windows XP Home, Service Pack 2	Re: Acer Aspire: Keyboard and touchpad failure when running on battery I have the same problem with my Aspire 1641 WLMi and contacted Acer for a replacement (even though my unit is out of warranty) and was shot down by some low-level employee that tells me there's no way I could obtain a replacement and they have no other department I can talk to. I work for Apple tech support and in NO way should a battery impede the regular use of a computer. I just wanted to thank you guys for the suggestions and would like to say that a company whose revenue exceeds 11 billion dollars in a single year can afford a battery which probably cost less than 20 dollars to produce. I also realize the thickness in irony of an Apple support agent complaining about a Windows machine, but hey, we all have apps we need to run that only Windows can support :P. Adam