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**jcgriff2** · 03-04-2008, 05:26 PM

Quote:

Originally Posted by jcgriff2

Hi again. . .

I would like for you to click on the link below as this will tell you if there are any outstanding Windows Updates available for your system. This may also be an important factor in the quest for a Symantec 10.2 installation.

Check my System for Outstanding Windows Updates

What came up on your screen?

Also - have you learned which edition of Symantec 10.2 you are trying to install - Symantec AntiVirus v10.2 or Symantec AntiVirus Corporate Edition v10.2?

Please make another System Restore point. Then download the Symantec Norton Removal tool to your desktop. Leave it there for now. Here is the link:

Norton Removal Tool

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Also, I would like for you to try and locate the Symantec installation log(s). These may contain a valuable clue. It certainly cannot hurt. However, I do not know what the name of your particular log file is. I attempted an install this morning of a Norton product so that I could see what the name of the file may be. The format of my Symantec install log is as follows:

C:\Users\Administrator.jcgriff-PC\AppData\Local\Temp\Norton AntiVirus 3-4-2008 6h38m35s.log
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Your log file(s) may be named Symantec instead of Norton. It should contain the date and time in the files name as depicted above. The problem in trying to find it in a Vista search is that the AppData folder is hidden and it may not be picked up in the system index. To make matters worse (for me!) it is in hexadecimal format - take a look (this is the easiest format to read it in!):

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Try and locate it using Vista Search or via Windows Explorer - but do not spend much time on it as I can provide instructions for you on a less time consuming but somewhat more tedious method.

Regards. . .

JC

p.s. I forgot to include the screen shot of the CCleaner programs in my last post. Here it is:

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Hi Again. . .

OK... I was only able to find one Symantec entry in AutoRuns in an area outside of that in which I asked you to look. It shows that the file is missing, which it should, and therefore could not execute. Good.

Now, did you have a chance to find the Symantec Log? Also, if possible, I would like to know the version of Symantec you are trying to install as well as the status of the Microsoft Updates in your system.

Thanks. . .

jcgriff2