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**TheShadowFl** · 02-25-2008, 07:16 AM

The nice thing about doing the RMA request via the internet is that you don't have to sit on HOLD, and you don't have to answer any dumb questions. :)

They can check the warranty status by just referring to the model # and serial #.
The warranty on most new Seagate or Maxtor drives is from 3 to 5 years. It starts when the drive was made, not when it was sold or installed. They can tell from the serial number, exactly the date the drive was made. It's all done via the internet and computers.... there's NO personal contact with a support person.
I've had to RMA several drives in the past couple of years and it always comes off with NO hassle. My only cost is the UPS shipping expense to get the drive to Texas.

As a bit of follow-up, I just received the replacement 160gig SATA2 drive from Seagate.
It was an exact replacement.
UPS Ground takes about five days to get here from Texas.

I encourage anyone with a HD failure, to investigate the manufacturers web site for warranty replacement of the drive.

Cheers Mates!
The Shadow :)

02-25-2008, 07:16 AM	#24 (permalink)
TheShadowFl TSF Enthusiast Join Date: Feb 2008 Location: Central Florida Posts: 290 OS: XP-SP3, Vista Ult. 64, Win-7/64	Re: WDDrive Running Slow The nice thing about doing the RMA request via the internet is that you don't have to sit on HOLD, and you don't have to answer any dumb questions. :) They can check the warranty status by just referring to the model # and serial #. The warranty on most new Seagate or Maxtor drives is from 3 to 5 years. It starts when the drive was made, not when it was sold or installed. They can tell from the serial number, exactly the date the drive was made. It's all done via the internet and computers.... there's NO personal contact with a support person. I've had to RMA several drives in the past couple of years and it always comes off with NO hassle. My only cost is the UPS shipping expense to get the drive to Texas. As a bit of follow-up, I just received the replacement 160gig SATA2 drive from Seagate. It was an exact replacement. UPS Ground takes about five days to get here from Texas. I encourage anyone with a HD failure, to investigate the manufacturers web site for warranty replacement of the drive. Cheers Mates! The Shadow :) __________________ A person with experience is never at the mercy of a person with an argument.