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NCJason · 02-24-2008, 05:38 PM

I am working on a laptop for a friend. It is a Compaq Presario 6000 running Vista that is just over a year old. Out of the blue, the CD/DVD drive will read DVDs and data (software) CDs but it will not read an audio CD. It just flashes up a box that closes before you can read it. Trying to access the audio CD from the command prompt or in Safe Mode generates the error "The request could not be performed because of an i/o device error". On the suggestion of tech support, the laptop has had a destructive restore done. This did not affect the drive issue. In the Device Manager shows the drive is a Matshita UJ850S.

What can you suggest to solve the issue?
NCJason

02-24-2008, 05:38 PM	#1 (permalink)
NCJason Registered User Join Date: Feb 2008 Posts: 2 OS: Vista	Laptop will read DVDs but not Audio CDs I am working on a laptop for a friend. It is a Compaq Presario 6000 running Vista that is just over a year old. Out of the blue, the CD/DVD drive will read DVDs and data (software) CDs but it will not read an audio CD. It just flashes up a box that closes before you can read it. Trying to access the audio CD from the command prompt or in Safe Mode generates the error "The request could not be performed because of an i/o device error". On the suggestion of tech support, the laptop has had a destructive restore done. This did not affect the drive issue. In the Device Manager shows the drive is a Matshita UJ850S. What can you suggest to solve the issue? NCJason