koala

There's a hidden folder that needs to be deleted to do a complete uninstall/reinstall.

Make sure you backup your bookmarks before continuing. Open Windows Explorer and go to C:\Program Files\Mozilla Firefox\defaults\profile\ and copy bookmarks.html to the desktop or another folder.

First, uninstall Firefox the usual way, through Control Panel > Add/Remove Programs. Then go to Control Panel > Folder Options > View tab, click 'Show hidden files and folders' and click OK.

Go to C:\Documents and Settings\<Windows login/user name>\Application Data\Mozilla\Firefox\Profiles\ and delete the Profiles folder.

Reinstall the latest Firefox (2.0.0.12) and copy the bookmarks.html file back into its folder, overwriting the new default one. Reset 'Show hidden files and folders' back to hidden. Finally, install your themes/addons one at a time, restarting Firefox after each one in case your problem is caused by a faulty or incompatible add-on.

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