Tech Support Forum - View Single Post - TratBHO, CTX, Trojan-gen, Agent-HIV, help please.

tetonbob · 02-06-2008, 02:10 PM

Part of the problem is there are simply too many people needing help with infected machines, and not enough people to do the helping. Some threads get overlooked. There are many other excellent forums which offer this type of help, so your persistence and patience is commendable.

One of the other problems is that by replying to your own thread so many times, it looks to the helpers like it's being taken care of. Our volunteers have limited time, and usually look for 0 reply or 1 reply threads. I just happened to take a look.

Some helpers will not take threads where the user is performing fixes on their own, as it can be more difficult to come in afterward.

All that said, if you still need help, I'll take a look.

Since it's been so long since the first set of logs, I'd like a new set of logs from DSS before we continue

Please run Deckard's System Scanner once again, this time using these instructions (this assumes DSS is on your desktop):

Click the Windows 'Start' button > Select 'Run' - then copy/paste this into the run box & click OK

"%userprofile%\desktop\dss.exe" /config

Click on "Check All"

Click Scan!

When finished, it shall produce two logs for you. Post those logs in your next reply.

Do not wrap the logs in any sort of bbcode tags, please. It makes them more difficult to review.

02-06-2008, 02:10 PM	#9 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,219 OS: 2000 Pro; XP Pro; XP Home	Re: TratBHO, CTX, Trojan-gen, Agent-HIV, help please. Part of the problem is there are simply too many people needing help with infected machines, and not enough people to do the helping. Some threads get overlooked. There are many other excellent forums which offer this type of help, so your persistence and patience is commendable. One of the other problems is that by replying to your own thread so many times, it looks to the helpers like it's being taken care of. Our volunteers have limited time, and usually look for 0 reply or 1 reply threads. I just happened to take a look. Some helpers will not take threads where the user is performing fixes on their own, as it can be more difficult to come in afterward. All that said, if you still need help, I'll take a look. Since it's been so long since the first set of logs, I'd like a new set of logs from DSS before we continue Please run Deckard's System Scanner once again, this time using these instructions (this assumes DSS is on your desktop): Click the Windows 'Start' button > Select 'Run' - then copy/paste this into the run box & click OK "%userprofile%\desktop\dss.exe" /config Click on "Check All" Click Scan! When finished, it shall produce two logs for you. Post those logs in your next reply. Do not wrap the logs in any sort of bbcode tags, please. It makes them more difficult to review. __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009 Last edited by tetonbob; 02-06-2008 at 02:11 PM.