Tech Support Forum - View Single Post - dell aio 922 --no communication with computer

wisedriver · 02-03-2008, 06:43 PM

Solution:

Found this after a LONG search. It worked for me, with my Dell All in One 922. Good luck.[My additions in brackets.]

I got it working, and here is what I did:
1. Go into [Start/ControlPanel]SYSTEM[Hardware/DeviceManager, look for "Imaging Devices" or "Scanner"], and uninstall the scanner.
2. Unplug your scanner
3. Search [Start/Search] all files and folders, and [search "twain"] remove all references to twain [then search .ds and remove files. I wouldn't remove anything other than exactly ".ds" or files that have to do with non-scan-printing tasks]
and .ds. Windows may ask you to put in your Windows CD to copy new
file...just do it. [Windows did not ask me for this.]

[Note: you may find twain and/or .ds files in System32/I1380...something like this. Apologies for forgetting the exact name of the folder, it is a capital eye -I-and starts with 3, 3 or four digits - this may or may not be on your hard drive; these files act as backup for rebuilding or replacing corrupted files. I say leave any twain or .ds in this folder alone.]

[If you use a USB keyboard/mouse you might want to plug in a different type mouse-keyboard at this point.]

4. Re-boot
5. Go into your SYSTEM, and remove USB Root Hub (if you have any USB
devices, they will stop functioning..that's OK...they will work once
you re-boot). If you have a USB mouse, push the "windows" button (on
the left between CTRL and ALT, and use you tab key to highlight the
RESTART button. [My USB mouse/keyboard were out of commission and I had to just power off.]
6. Once re-booted, the PC will find all your USB devices, and state
all has been installed. [I was so happy that this presented no problems for me!]
7. Plug in your scanner...windows will put in the software.

[My PC asked where a specific file was as the machine couldn't find it. "dlvtmcro" in my case. Just pointing the window to "D:\" wasn't good enough. I did a Search for the file, then right click on it to open in containing folder. Thus finding its location I could pinpoint where to point the installer. That went smoothly.]

8. Check you graphics program (SELECT SOURCE etc) and your scanner
should be there!

[And it was there. Hurrah!]

It's from here:
http://www.velocityreviews.com/forum...c-scanner.html
at the end as of 2/3/08, scroll down to #5 for a laugh: an even tempered tech guru.

02-03-2008, 06:43 PM	#7 (permalink)
wisedriver Registered User Join Date: Apr 2005 Posts: 15 OS: xp	Re: dell aio 922 --no communication with computer Solution: Found this after a LONG search. It worked for me, with my Dell All in One 922. Good luck.[My additions in brackets.] I got it working, and here is what I did: 1. Go into [Start/ControlPanel]SYSTEM[Hardware/DeviceManager, look for "Imaging Devices" or "Scanner"], and uninstall the scanner. 2. Unplug your scanner 3. Search [Start/Search] all files and folders, and [search "twain"] remove all references to twain [then search .ds and remove files. I wouldn't remove anything other than exactly ".ds" or files that have to do with non-scan-printing tasks] and .ds. Windows may ask you to put in your Windows CD to copy new file...just do it. [Windows did not ask me for this.] [Note: you may find twain and/or .ds files in System32/I1380...something like this. Apologies for forgetting the exact name of the folder, it is a capital eye -I-and starts with 3, 3 or four digits - this may or may not be on your hard drive; these files act as backup for rebuilding or replacing corrupted files. I say leave any twain or .ds in this folder alone.] [If you use a USB keyboard/mouse you might want to plug in a different type mouse-keyboard at this point.] 4. Re-boot 5. Go into your SYSTEM, and remove USB Root Hub (if you have any USB devices, they will stop functioning..that's OK...they will work once you re-boot). If you have a USB mouse, push the "windows" button (on the left between CTRL and ALT, and use you tab key to highlight the RESTART button. [My USB mouse/keyboard were out of commission and I had to just power off.] 6. Once re-booted, the PC will find all your USB devices, and state all has been installed. [I was so happy that this presented no problems for me!] 7. Plug in your scanner...windows will put in the software. [My PC asked where a specific file was as the machine couldn't find it. "dlvtmcro" in my case. Just pointing the window to "D:\" wasn't good enough. I did a Search for the file, then right click on it to open in containing folder. Thus finding its location I could pinpoint where to point the installer. That went smoothly.] 8. Check you graphics program (SELECT SOURCE etc) and your scanner should be there! [And it was there. Hurrah!] It's from here: http://www.velocityreviews.com/forum...c-scanner.html at the end as of 2/3/08, scroll down to #5 for a laugh: an even tempered tech guru. __________________ soon, all our sorrows will be outsourced, too...