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Toshiba A75 lost ethernet and wireless
Hi everyone, did a search for this and haven't found anything yet. I'm doing support on an A75 running XP SP2 that has lost both wireless access and wired ethernet. Other computers are able to use the LAN and wireless connection without a problem. User reported that no new programs have been installed recently. Everything worked one evening, and then didn't work the next morning. I've checked drivers and pulled the wireless card, but nothing changed. No error messages appear in relation to any of this. I know there is a long history of having problems with wireless networking on these machines, but I haven't found anything in relation to the regular LAN also dying.
The user did tell me that the unit has had an overheating issue over the last few months, I'm afraid it may have killed both. Any ideas or advice?
Thanks!
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