Quote:
Originally Posted by koala
Thanks for the detailed reply. That should make it easier for us to fix.
Your current audio device is called 'onboard' or 'integrated', meaning the sound chip is embedded in the motherboard. This is very common and not a problem. You just need to disable the onboard sound in BIOS (tap F8 at startup) and then reboot into Windows, remove the onboard device with the red X from Device Manager, and install the drivers and software for the Soundblaster card. Reboot to activate the new driver. This should fix the sound problem, but you might also have to reinstall DirectX and then run the dxdiag sound tests again.
Make sure your speakers are plugged into the card and not the onboard jacks.  |
Hi Koala-
Still having much trouble.
Thanks for the info about the onboard audio. I disabled it in the BIOS and that removed it from the device manager on its own. That was great.
As to the new sound card: I uninstalled the Sound Blaster software, drivers, etc. that came from the installation cd so that I could re-install, this time doing the FULL installation option to see what would happen. I'm having all the same problems as before. The only time I hear any sound at all is when I do the test under the Music tab in DirectX using the Sound Blaster Audigy port. I get system beeps when an info box pops up in Windows which I imagine is the sound card since I was not previously getting that before the new card. That's all I get as far as audio/sounds. All other DirectX tests fail with the same results as in my last post.
When I go into Sounds and Audio Devices in the Control Panel everything is grayed out in the volume, audio, and voice tabs and nothing can be selected. This is where the default device would be selected, but there is nothing there. The volume tab reads No Audio Device. However, the hardware tab and device manager indicates that Sound Blaster Audigy is in there, but with a status of: Driver is enabled but has not been started. It even says that it is functioning properly. I made sure to select "use audio features on this device" and the device is enabled, but still nothing.
I also ran the Creative Diagnostics application that came off the installation cd (the only application that seems to function) and I get success check marks with the Drivers and DirectSound Tests, but I never do hear a thing during those tests. The Windows Multimedia Test gives a failure X with results: Windows multimedia tests fail wave out device: SoundBlaster Audigy.
Most of the applications that were installed from the cd don't function. The Creative Software Autoupdate will not connect to the service. Most of the other applications will give a pop-up box with a red X saying that there is no audio device available on the system or the audio device is not available and the application must close.
Are we having fun yet? Please help.