Hi and welcome to TSF.
My name is Iain and I will be helping you clean your system.
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Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix. You should not have any open browsers or live internet connections when you are following the procedures below.
Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your log is clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.
If there is anything you don't understand, please ask BEFORE proceeding with the fixes.
Please ensure that you follow the instructions in the order I have them listed.
Go to Start > Run and copy/paste this line
"%userprofile%\desktop\dss.exe" /DAFT
and click OK.
Now click
Scan, tick all the boxes next to the
RED items and fix them.
Combofix
Download
ComboFix and save it to your desktop.
**Note: It is important that it is saved directly to your desktop**
CAUTION! Combofix should not be run without supervision - we cannot be held responsible if you end up having to re-install Windows!
1. Close any open browsers and
physically disconnect from the Internet.
2. Close/disable
all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
See here for a guide to disabling AV, Firewall and Anti-malware programmes.
- Double click on combofix.exe & follow the prompts.
- When finished, it will produce a report for you.
- Please post the log C:\ComboFix.txt along with a fresh HijackThis Log for further review.
Do not mouseclick combofix's window whilst it's running. This may cause it to stall.