Tech Support Forum - View Single Post - Unable to attach anything to emails and keep getting popups/ads

Ried · 01-22-2008, 09:49 PM

Thank you, it looks as it should. While you're online...

Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

It's IMPORTANT to carry out the instructions in the sequence listed below.

***************************************************

Download SDFix and save it to your Desktop. Double click SDFix.exe and it will extract the files to %systemdrive% -(Drive that contains the Windows Directory, typically C:\SDFix). Do not run it yet.

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1. Disconnect from the internet.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

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1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Use the up arrow key to highlight Safe Mode and press Enter.
5) Login with your usual account.

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Open the extracted SDFix folder and double click RunThis.bat to start the script.

Type Y to begin the cleanup process.
It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt I'll need that in your next reply.

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From Normal Mode....

Open notepad and copy/paste the text in the code box below into it:

Code:

File::
C:\WINDOWS\BM97b9cf3f.xml
C:\WINDOWS\pskt.ini
C:\WINDOWS\system32\uyxmqrpg.ini

Registry::
[-HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\nnnlkkh]

Save this as CFScript.txt, in the same location as ComboFix.exe

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt

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Please run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course:

Using Internet Explorer, visit http://www.kaspersky.com/kos/eng/par...avwebscan.html

Answer Yes, when prompted to install an ActiveX component.

The program will then begin downloading the latest definition files.
Once the files have been downloaded click on NEXT
Locate the Scan Settings button & configure to:
- Scan using the following Anti-Virus database:
  - Extended
- Scan Options:
  - Scan Archives
  - Scan Mail Bases
Click OK & have it scan My Computer
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

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Run a new scan with HijackThis and save the log.

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Please include the following in your next reply:

C:\SDFix\Report.txt
C:\ComboFix.txt
Kaspersky results
New HijackThis log
Update on system behavior

01-22-2008, 09:49 PM	#10 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,549 OS: WinXP and Vista	Re: Unable to attach anything to emails and keep getting popups/ads Thank you, it looks as it should. While you're online... Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions. It's IMPORTANT to carry out the instructions in the sequence listed below. ************************************************* Download SDFix and save it to your Desktop. Double click SDFix.exe and it will extract the files to %systemdrive% -(Drive that contains the Windows Directory, typically C:\SDFix). Do not run it yet. -------------------------------------------------------------------- 1. Disconnect from the internet. 2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. --------------------------------------------------------------------- 1) Restart your computer 2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8. 3) Instead of Windows loading as normal, a menu should appear 4) Use the up arrow key to highlight Safe Mode and press Enter. 5) Login with your usual account. -------------------------------------------------------------------- Open the extracted SDFix folder and double click RunThis.bat to start the script. Type Y to begin the cleanup process. It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot. Press any Key and it will restart the PC. When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons. Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt I'll need that in your next reply. -------------------------------------------------------------------- From Normal Mode.... Open notepad and copy/paste the text in the code box below into it: Code: File:: C:\WINDOWS\BM97b9cf3f.xml C:\WINDOWS\pskt.ini C:\WINDOWS\system32\uyxmqrpg.ini Registry:: [-HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\nnnlkkh] Save this as CFScript.txt, in the same location as ComboFix.exe Refering to the picture above, drag CFScript into ComboFix.exe When finished, it shall produce a log for you at C:\ComboFix.txt -------------------------------------------------------------------- Please run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course: Using Internet Explorer, visit http://www.kaspersky.com/kos/eng/par...avwebscan.html Answer Yes, when prompted to install an ActiveX component. The program will then begin downloading the latest definition files. Once the files have been downloaded click on NEXT Locate the Scan Settings button & configure to: Scan using the following Anti-Virus database: Extended Scan Options: Scan Archives Scan Mail Bases Click OK & have it scan My Computer Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. Click the Save as Text** button to save the file to your desktop so that you may post it in your next reply * Turn off the real time scanner of any existing antivirus program while performing the online scan --------------------------------------------------------------- Run a new scan with HijackThis and save the log. --------------------------------------------------------------- Please include the following in your next reply: C:\SDFix\Report.txt C:\ComboFix.txt Kaspersky results New HijackThis log Update on system behavior __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."