View Single Post
Old 01-22-2008, 04:32 PM   #6 (permalink)
tetonbob
Manager, Security Center, TSF Academy; Analyst, Security Team
 
tetonbob's Avatar
 
Join Date: Jan 2005
Location: Transylvania County, North Carolina, USA
Posts: 35,796
OS: 2000 Pro; XP Pro; XP Home


Re: Error message [Moved from XP]

I see you have more than one Anti-Virus program installed, Avast and Bitdefender. While this may seem like greater protection, it can cause problems including slowdowns and system hangs. Choose one to keep and uninstall the other.

Any antivirus program must be removed via add/remove program.
For any program that doesn't have an add/remove entry, you will have to do this:
re-install the program -> reboot -> uninstall
-----------------------------------------------------------------------

Please visit this webpage for instructions for downloading and running ComboFix. Take your time and read the page completely. If there's anything you don't understand, post back and ask questions first, before proceeding.

http://www.bleepingcomputer.com/comb...o-use-combofix

If, while you're performing those instructions, you need to install the Windows XP Recovery Console using ComboFix, a log will be produced, CF-RC.txt

Post that log before continuing any further, and do NOT reboot your machine until I've reviewed it.

If you have a Windows XP CD with which to install the Windows XP Recovery Console as directed in the Guide, or already have the Windows XP Recovery Console installed, post the log from ComboFix when you've accomplished all that, along with a new HijackThis log.
__________________
Practice Safe Surfing
Because what you don't know, CAN hurt you.
Proud Member of ASAP since 2005
Proud Member of UNITE since 2006

Microsoft MVP - Consumer Security 2009

Last edited by tetonbob; 01-22-2008 at 04:35 PM.
tetonbob is offline