Hi ejr5033
Please read this post completely before begining the fix. If there's anything that you do not understand, kindly ask your questions before proceeding. Please ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.
IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.
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Additional Downloads
Please download these additional files/programs. Do not run them until instructed to do so.
Unless otherwise stated, they should be stored in same directory as the HiJackThis program.
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Download
ComboFix
Alternate Link
ComboFix
and save it to your desktop.
**Note: It is important that it is saved directly to your desktop**
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1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
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Double click on
combofix.exe & follow the prompts.
- When finished, it will produce a report for you.
- Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall
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Please Run a scan with
HiJackThis and
save the log
If the icon for it isn't on your desktop it can be found here
C:\Program Files\Trend Micro\HijackThis\
Eric Reese.exe
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In your next post, please include fresh logs from:
Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now