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Ried · 01-19-2008, 11:07 PM

Hi Danielle_2008,

This Kaspersky report has a different output that usual. Did you actually install Kaspersky AV? If so, you may as well let it clean what it found.

It's never a good idea to have more than 1 AV installed at one time as they will conflict with one another and cause system issues. What you need to do is uninstall AVG free, and reboot.

Empty your Spybot S&D Recovery. Launch Spybot S&D, and click on Recovery in the left panel. 'Purge' all items.

Now please run a full system scan with Kaspersky and let it clean everything it finds.

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Run a new scan with dss.exe and post the main.txt along with an update on system behavior.

01-19-2008, 11:07 PM	#11 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 27,109 OS: WinXP and Vista	Re: No spyware remover works. Check it out. Hi Danielle_2008, This Kaspersky report has a different output that usual. Did you actually install Kaspersky AV? If so, you may as well let it clean what it found. It's never a good idea to have more than 1 AV installed at one time as they will conflict with one another and cause system issues. What you need to do is uninstall AVG free, and reboot. Empty your Spybot S&D Recovery. Launch Spybot S&D, and click on Recovery in the left panel. 'Purge' all items. Now please run a full system scan with Kaspersky and let it clean everything it finds. ------------------------ Run a new scan with dss.exe and post the main.txt along with an update on system behavior. __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."