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Ried · 01-18-2008, 05:19 AM

Hi Danielle_2008,

Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

Also be sure to carry out the instructions in the sequence listed below.

***************************************************

Using 'My Computer', navigate to and delete the following Folder

C:\Program Files\Global.sw

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Open notepad and copy/paste the entire text in the code box below: (don't forget to copy and paste REGEDIT4)

Code:

REGEDIT4

[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{FC1B64D9-3499-4791-82D5-AABAC3FAEA45}]

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{5A258FBD-3BF0-D182-E84D-9632ED1508AF}]

[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Load]

Save the file as "delete.reg". Make sure to save it with the quotes. Choose to "Save type as - All Files"
It should look like this:

Double click on the delete.reg file and choose Yes to merge/add it to the registry. You may delete the file afterwards.

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Reboot your system.

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Please run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course:

Using Internet Explorer, visit http://www.kaspersky.com/kos/eng/par...avwebscan.html

Answer Yes, when prompted to install an ActiveX component.

The program will then begin downloading the latest definition files.
Once the files have been downloaded click on NEXT
Locate the Scan Settings button & configure to:
- Scan using the following Anti-Virus database:
  - Extended
- Scan Options:
  - Scan Archives
  - Scan Mail Bases
Click OK & have it scan My Computer
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

---------------------------------------------------------------

Run a new scan with dss.exe.

---------------------------------------------------------------

Please include the following in your next reply:

Kaspersky results
main.txt
Update on system behavior

Also, did someone intentionally install SoftForYou Keylogging program on this system?

01-18-2008, 05:19 AM	#9 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,596 OS: WinXP and Vista	Re: No spyware remover works. Check it out. Hi Danielle_2008, Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions. Also be sure to carry out the instructions in the sequence listed below. ************************************************* Using 'My Computer', navigate to and delete the following Folder C:\Program Files\Global.sw -------------------------------------------------------------------- Open notepad and copy/paste the entire text in the code box below: (don't forget to copy and paste REGEDIT4) Code: REGEDIT4 [-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{FC1B64D9-3499-4791-82D5-AABAC3FAEA45}] [-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{5A258FBD-3BF0-D182-E84D-9632ED1508AF}] [-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Load] Save the file as "delete.reg". Make sure to save it with the quotes. Choose to "Save type as - All Files" It should look like this: Double click on the delete.reg file and choose Yes to merge/add it to the registry. You may delete the file afterwards. -------------------------------------------------------------------- Reboot your system. -------------------------------------------------------------------- Please run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course: Using Internet Explorer, visit http://www.kaspersky.com/kos/eng/par...avwebscan.html Answer Yes, when prompted to install an ActiveX component. The program will then begin downloading the latest definition files. Once the files have been downloaded click on NEXT Locate the Scan Settings button & configure to: Scan using the following Anti-Virus database: Extended Scan Options: Scan Archives Scan Mail Bases Click OK & have it scan My Computer Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. Click the Save as Text** button to save the file to your desktop so that you may post it in your next reply * Turn off the real time scanner of any existing antivirus program while performing the online scan --------------------------------------------------------------- Run a new scan with dss.exe. --------------------------------------------------------------- Please include the following in your next reply: Kaspersky results main.txt Update on system behavior Also, did someone intentionally install SoftForYou Keylogging program on this system? __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."