Hello Danielle_2008,
This system has been hit hard with quite a few nasties.
*Important*
One or more of the infections onboard is a backdoor trojan.
This type of infection allows hackers to remotely control your computer, steal critical system information and download and execute files without your knowledge.
If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a
known clean computer and change all passwords to your accounts from that clean machine. It would also be wise to contact those same financial institutions to apprise them of your situation.
Do NOT change passwords or do any transactions from this computer until we've finished cleaning it.
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Downloads:
SDFix and save it to your Desktop. Double click
SDFix.exe and it will extract the files to %systemdrive% -(Drive that contains the Windows Directory, typically
C:\SDFix). Do not run it yet.
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Download:
ResetProtocolDefaults.reg **Note: If you are using FireFox, right click the link and select 'Save Link As'
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Right click on this link
http://www.mvps.org/winhelp2002/DelDomains.inf and choose Save As. Save it to your desktop.
- Right click on that file and choose Install. It will run immediately (you won't be able to see anything happen). You may delete it afterwards. NOTE: This script will delete any sites you may have added to the Trusted Sites. So if you want them back, you have to add them back to the Trusted Sites again.
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1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Use the up arrow key to highlight
Safe Mode and press Enter.
5)
Login with your usual account.
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Open the extracted SDFix folder and double click
RunThis.bat to start the script.
- Type Y to begin the cleanup process.
- It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
- Press any Key and it will restart the PC.
- When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
- Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt I'll need that in your next reply.
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From Normal Mode....
Close/disable all anti virus and anti malware programs so they do not interfere with the fixes below.
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Locate "ResetProtocolDefaults.reg"
Right-click and select: Merge (Ok the prompt)
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Open
notepad and copy/paste the text in the code box below into it:
Code:
http://www.techsupportforum.com/security-center/hijackthis-log-help/211550-no-spyware-remover-works-check-out-post1268675.html#post1268675
Collect::
C:\WINDOWS\system32\memomfmg.dll
C:\WINDOWS\system32\rushpugr.exe
C:\WINDOWS\system32\bkmoopob.exe
C:\WINDOWS\system32\memouint.exe
File::
c:\windows\system32\drivers\usbintell.sys
C:\WINDOWS\system32\drivers\core.cache.dsk
C:\WINDOWS\system32\wscmp.dll.tmp
RenV::
----a-w 49,152 2008-01-12 18:18:30 C:\Program Files\Brother\Brmfl04a\BrStDvPt .exe
----a-w 851,968 2008-01-12 18:18:32 C:\Program Files\Brother\ControlCenter2\brctrcen .exe
----a-w 61,440 2008-01-12 18:18:37 C:\Program Files\Dot1XCfg\Dot1XCfg .exe
----a-w 171,448 2008-01-12 13:09:57 C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier .exe
----a-w 132,496 2008-01-12 18:18:31 C:\Program Files\Java\jre1.6.0_03\bin\jusched .exe
----a-w 445,952 2008-01-12 13:09:26 C:\Program Files\QuickTime\bak\qttask .exe
----a-w 1,318,912 2008-01-12 18:18:36 C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware .exe
Folder::
C:\Temp
C:\VundoFix Backups
C:\WINDOWS\RGF2aWQgUG9ydGVy
C:\WINDOWS\system32\SvcNm
C:\WINDOWS\system32\vt8
C:\WINDOWS\system32\nz0
C:\WINDOWS\system32\mp2
C:\WINDOWS\system32\che9
C:\WINDOWS\system32\edcA18
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\bak
C:\Program Files\Adobe\Acrobat 7.0\Distillr\bak
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\bak
C:\Program Files\ATI Multimedia\main\bak
C:\Program Files\Brother\Brmfl04a\bak
C:\Program Files\Brother\ControlCenter2\bak
C:\Program Files\QuickTime\bak
C:\Program Files\Windows Media Player\bak
C:\WINDOWS\bak
C:\WINDOWS\system32\bak
Driver::
HBJK
Registry::
[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{467D7A87-876D-46B3-A008-5FC734531DCE}]
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{4E8F5D76-EF5B-46C8-B35B-C86F8BD6621A}]
[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{8FB6F088-AACB-466D-ADF9-CA5A3C544FED}]
[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{C188FF47-43F8-4806-DE2B-4AE604820EC5}]
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{FC1B64D9-3499-4791-82D5-AABAC3FAEA45}]
C:\WINDOWS\system32\iifghfe.dll
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{FC1B64D9-3499-4791-82D5-AABAC3FAEA45}"= -
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
"Notification Packages"=hex(7):73,63,65,63,6c,69,00,00
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Load]
Save this as
CFScript.txt
Refering to the picture above, drag CFScript.txt into ComboFix.exe
When finished, it shall produce a log for you. Post that log in your next reply.
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
**When CF finishes running, the ComboFix log will open along with a message box--do not be alarmed. With the above script, ComboFix will capture files to submit for analysis.
- Ensure you are connected to the internet and click OK on the message box.
- A browser will open.
- Simply follow the instructions to copy/paste/send the requested file.
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Please include the following in your next reply:
C:\ComboFix.txt
C:\SDFix\Report.txt
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