tetonbob

Nope, not a problem. I wanted a log from HijackThis this time around, we're done with DSS for now. That's ok though, it also shows me what I wanted to see, just more detail than I needed. There should be on your desktop a shortcut to HijackThis.exe, or it's located here:

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

Please use this next time a HijackThis log is requested.

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Your popups should be a thing of the past. We have a bit more work to do.

I see parts of SBC Yahoo AntiVirus installed still, along with Avast. Having more than one AntiVirus installed is not a good idea. It can cause system conflict. Choose one to keep, and uninstall the other.

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Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:

• Download the latest version of Java Runtime Environment (JRE) 6u4.
• Scroll down to where it says "The Java SE Runtime Environment (JRE) allows end-users to run Java applications".
• Click the "Download" button to the right.
• In the drop-down menu next to Platform select Windows
• Check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement"
• Click Continue
• Click on the link to download Windows Offline Installation and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u4-windowsi586-p.exe to install the newest version.

• After the install is complete, go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    • Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

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Please run this online scan to help look for remnants.

Establish an internet connection & perform an online scan using Internet Explorer at Kaspersky Online Scanner

Answer Yes, when prompted to install an ActiveX component.

• The program will then begin downloading the latest definition files.
• Once the files have been downloaded click on NEXT
• Locate the Scan Settings button & configure to:
  • Scan using the following Anti-Virus database:
    • Extended
  • Scan Options:
    • Scan Archives
    • Scan Mail Bases
• Click OK & have it scan My Computer
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.

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Open HijackThis and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.

Also tell me how the machine is behaving.

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