loreto08

Hi,

I have been troubled by spyware/adware since past one month. I switched to Firefox browser to prevent multiple popups coming up when using IE. Since then, the number of popups has decreased, but they still popup in a separate IE window sporadically.

The real problem I face now is that since yesterday, I am unable to attach anything to hotmail, yahoomail or gmail from my hard disk, and get the following error message (in Firefox):-


"The connection to the server was reset while the page was loading.

* The site could be temporarily unavailable or too busy. Try again in a few moments.
* If you are unable to load any pages, check your computer's network connection.
* If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."



I don't know what's the problem as the internet is up and running and the above error message related to limited internet connection comes up only when attaching something to any newly composed email in gmail, hotmail or yahoomail. The problem is same in IE too, where the IE message is different:-

"Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information
This problem can be caused by a variety of issues, including:
Internet connectivity has been lost.
The website is temporarily unavailable.
The Domain Name Server (DNS) is not reachable.
The Domain Name Server (DNS) does not have a listing for the website's domain.
If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section. "

When using the IE, the Laptop processing is very very slow and a popup window doing dummy security online check from "MalwareAlarm Online Security Scanner" keeps bugging. :-(

I tried followed all the 5 initial steps before posting the log. But when I finished with the online Panda scan and clicked See Report button, get a VBScript error message in a dialog box:- "You need to connect to the Internet now in order to continue using Panda ActiveScan". I guess the reason for this error and attachment not loading from disk to mail is identical. I suspect that I may have "fixed" some file/plugin needed by browser to load local files, during my "R&D" to solve the popup/adware issues using HiJackThis.

Here's the summary after online Panda Scan (as I can't load the report using See Report):-
Virus - 1
Spyware - 83
Hacking tools and rootkits - 4

Can someone please help me in identifying the component/dll/exe, that I may have deleted ("fixed" using HijackThis) or has been bugged by adware/spyware, due to which my browsers (both IE/Firefox) are not able to load files from hard disk, with reason that there is no internet connection, even though the net is up and running? Only then can I further proceed to generate the online Panda logfile, etc.

Thanks in Advance