Ried

Hi crazy_pc_lady,

Kaspersky is reporting items that have been safely quarantined, and backups made during the course of cleaning this system. We'll take care of that now.

Your logs are clean. If there aren't any more problems, please continue with these final instructions and helpful links:

Empty this folder:

C:\Documents and Settings\Administrator\.housecall6.6\Quarantine

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The following procedure will clear out ComboFix.exe, as well as the backups and quarantines created by the fix. It will also reset your System Restore by flushing out previous restore points (which contain the infections) and create a new restore point.

Click Start > Run and copy/paste, or type the following bolded text into the Run box and click OK:

ComboFix /u

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To help protect your computer in the future I recommend that you get the following free programs if you do not already have them:

McAfee Site Advisor--free version. The folks there check out websites and based on their findings, rate it as Safe, Unknown, Caution, or Bad.

SpywareBlaster 3.5.1 to help prevent spyware from installing in the first place. Install & update SpywareBlaster with the latest definitions. After you have updated, click the button - enable protection for all unprotected items.

• It will block any bad ActiveX from running in Internet Explorer and Firefox if it's listed in their database (which you should update frequently). To view their database and list of restricted sites, launch the program and click on each of the tabs on the main display page.

IESpyAD Zoned Out to block access to malicious websites so you cannot be redirected to them from an infected site or email. This severely impairs attempts to infect your system as it basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.


Update, and scan with your onboard Anti Malware and Anti Virus programs regularly. Without regular updates you will not be protected when new malicious programs are released.


In light of your nephew's recent issue, I'm sure he'd like to avoid any future infections. Please have him take a look at these well written articles:

PC Safety and Security--What Do I Need?

HOW DID I GET INFECTED IN THE FIRST PLACE? by Tony Klein
THE ANTI-SPYWARE TUTORIAL
MAKING INTERNET EXPLORER SAFER
Understanding and Using Firewalls

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

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Follow the list above and the potential for infection will reduce dramatically.

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AVG Anti-Spyware would be a good program to keep, update and run a scan with once a week or so. It adds another layer of protection to your system's security tools, but until you get the stick of RAM, you may want to prevent AVG Anti-Spyware from running at Windows startup, and just call it into service when needed. This may help with system boot times.

To do so, right click on the AVG A/S system tray icon, and uncheck Start with Windows. Also disable it's real time protection, as this will also use system resources, and will time out at the end of the trial period in 30 days. To do so:

Open AVG Anti-Spyware.

• On the main screen under Your Computer's security.
• Click on Change state next to Resident shield. It should now change to inactive.
• Click on Change state next to Automatic updates. It should now change to inactive.

**Kindly respond one more time and let me know if we may consider this thread resolved.

And may I add--job well done cleaning this system. There was little left for me to do.