Quote:
Please download MGADiag.exe to your desktop.http://go.microsoft.com/fwlink/?linkid=52012
Double-click MGADiag.exe and click Continue in the bottom right of the window to run the tool.
When it's done, capture a screenshot of the finished scan, and post that.
In Windows a screenshot of the entire monitor, complete with taskbar, can be copied to the system clipboard by pressing the Print screen key (normally located in the top row on the right-hand side of the keyboard)..
You can then paste the clipboard into a program like MS Paint to save it as an image file or paste it directly into a document.
Press the Print screen key
Click the "Start" button (normally located in the bottom left of your screen).
Click "Run" & type "mspaint" (without quotes) & click the "OK" button.
Wait while the application "Paint" opens. Once it is open, proceed to the next step.
Click the "Edit" menu and select "Paste".
Click the "File" menu and select "Save As...". A dialog box will appear.
In the "File name" field, enter a name of your choice.
Click the "Save as type" drop-down and select "JPEG (*.JPG;*.JPEG;*.JPE*;.JFIF)".
Click the "Save" button.
Attach it in your next reply, please.
To attach a file to a new post, simply
Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, browse to where you saved the file, and
Click Upload.
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Download
SDFix from here and save it to your desktop.
Please then reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press "Enter".
Choose your usual account.
In Safe Mode, right click the SDFix.zip folder and choose
Extract All,
Open the extracted folder and double click
RunThis.bat to start the script.
Type Y to begin the script.
It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
Your system will take longer that normal to restart as the fixtool will be running and removing files.
When the desktop loads the Fixtool will complete the removal and display Finished, then press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum).
Finally paste the contents of the Report.txt back on the forum.
=========================================
This will help to identify malware on your system.
Please download
Combofix from any of these locations:
Here
or
Here
Save ComboFix to the desktop and please ensure that you disable realtime security/virus programs that monitors your PC while CF is running.
1. Double click on combo.exe & follow the prompts.
2. When finished, it will produce a logfile located at C:\ComboFix.txt.
3.
Copy and Paste the contents of that log in your next reply with a new hijackthis log. Do not use Code or html unless asked for.
Note: Do not mouseclick combofix's window while it is running. That may cause your system to stall/hang.
Caution...Never run and remove files using ComboFix without being supervised by a security analyst.
===================================
Quote:
Please download MGADiag.exe to your desktop.http://go.microsoft.com/fwlink/?linkid=52012
Double-click MGADiag.exe and click Continue in the bottom right of the window to run the tool.
When it's done, capture a screenshot of the finished scan, and post that.
In Windows a screenshot of the entire monitor, complete with taskbar, can be copied to the system clipboard by pressing the Print screen key (normally located in the top row on the right-hand side of the keyboard)..
You can then paste the clipboard into a program like MS Paint to save it as an image file or paste it directly into a document.
Press the Print screen key
Click the "Start" button (normally located in the bottom left of your screen).
Click "Run" & type "mspaint" (without quotes) & click the "OK" button.
Wait while the application "Paint" opens. Once it is open, proceed to the next step.
Click the "Edit" menu and select "Paste".
Click the "File" menu and select "Save As...". A dialog box will appear.
In the "File name" field, enter a name of your choice.
Click the "Save as type" drop-down and select "JPEG (*.JPG;*.JPEG;*.JPE*;.JFIF)".
Click the "Save" button.
Attach it in your next reply, please.
To attach a file to a new post, simply
Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, browse to where you saved the file, and
Click Upload.
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