Ried

Hello jonniegirl77 and welcome to TSF,

Please do not begin a new thread--keep everything together in one thread when concerning the same computer system.

This will require more than one round to properly eradicate. Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

It's IMPORTANT to carry out the instructions in the sequence listed below.

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Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
Link 3

**Note: It is important that it is saved directly to your desktop**

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1. Disconnect from the internet.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

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Double click on ComboFix.exe & follow the prompts.

When finished, it will produce a report for you at C:\ComboFix.txt. I'll need to see that in your next reply, along with a new HijackThis log.


Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall

**If your screen won't stay still long enough for you to double click ComboFix.exe, boot into Safe Mode to run it.

1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Use the up arrow key to highlight Safe Mode and press Enter.
5) Login with your usual account. Make sure to close any open browsers.

6) Double click ComboFix.exe to run it. I'll need to see the log it produces in order to continue cleaning the system.

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Please include the following in your next reply:

C:\ComboFix.txt
New HijackThis log
Update on system behavior