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mcd50s · 01-06-2008, 09:07 AM

Hi,
I really hope someone can help me. Just before Christmas, my Gateway 610xl Media Center (XP 2002), stopped booting. I went ahead and replaced the computer but I am desperately trying to get my files off the old hard drive (5 years worth). Before I removed the hard drve, I tried the Gateway recovery CD, BartPE on a jump drive and bought Sytem Suite 8. I'll give you details if it is pertinent, but none worked. So I removed the HDD and now have it slaved in a (borrowed but unused) Dell Dimension 2350 (I think I have it slaved right, jumper is in right place, ribbon goes from Dell HDD to motherboard to CD-RW to slave drive which is end of the line). But, when I boot the computer, it tries to spin the slaved drive which just clicks. I can't see it in Windows Explorer or disk management. Bios IDE test only shows the boot drive and (I assume) the CD-RW. Is there any chance to retrieve my docs?

BTW, I was properly backed up to a SimpleDrive but the restore software hangs and their website says they found a problem with StorageSync 1.41 and I should download 1.42 and backup again - not much help now, and their tech support does not answer the phone, or return messages or emails - but that would be another thread...)

The drive I am trying to recover is a Western Digital WD2000BB. I have downloaded the Lifeguard Diagnostics from WD but not much good since the system can't even see it. The Dell is running Windows XP Home 2002 SP1. I have rigged and internet connection on the Dell so I can send screen shots. I do not have XP install disks only the recovery CDs that came with my other computers.

Any help is greatly appreciated!
Judy

01-06-2008, 09:07 AM	#1 (permalink)
mcd50s Registered User Join Date: Jan 2008 Location: Tennessee Posts: 25 OS: Win XP Media Center	Trying to recover files from WD HDD Hi, I really hope someone can help me. Just before Christmas, my Gateway 610xl Media Center (XP 2002), stopped booting. I went ahead and replaced the computer but I am desperately trying to get my files off the old hard drive (5 years worth). Before I removed the hard drve, I tried the Gateway recovery CD, BartPE on a jump drive and bought Sytem Suite 8. I'll give you details if it is pertinent, but none worked. So I removed the HDD and now have it slaved in a (borrowed but unused) Dell Dimension 2350 (I think I have it slaved right, jumper is in right place, ribbon goes from Dell HDD to motherboard to CD-RW to slave drive which is end of the line). But, when I boot the computer, it tries to spin the slaved drive which just clicks. I can't see it in Windows Explorer or disk management. Bios IDE test only shows the boot drive and (I assume) the CD-RW. Is there any chance to retrieve my docs? BTW, I was properly backed up to a SimpleDrive but the restore software hangs and their website says they found a problem with StorageSync 1.41 and I should download 1.42 and backup again - not much help now, and their tech support does not answer the phone, or return messages or emails - but that would be another thread...) The drive I am trying to recover is a Western Digital WD2000BB. I have downloaded the Lifeguard Diagnostics from WD but not much good since the system can't even see it. The Dell is running Windows XP Home 2002 SP1. I have rigged and internet connection on the Dell so I can send screen shots. I do not have XP install disks only the recovery CDs that came with my other computers. Any help is greatly appreciated! Judy