Tech Support Forum - View Single Post

kingsway · 12-31-2007, 09:17 PM

Hi all,

I have a problem with my home PC (a Dell Dimension) a few days ago.

The symptom is I cannot get connected to any URL start with http://. The rest like https://, ftp, msn messenger, skype and ping to an DNS name or IP address are ok, working normally.

I have trend micro, spy sweeper and spy bot installed, and scanned my pc with all three, only found some cookies, cleaned them but still no joy.

This only happens around 5 min after boot up. It works fine immediately after a reboot. I can surf any website, no problem. Then 5 min later, it get connection error.

But everything works fine if I boot in safe mode with networking.

I suspect it could be caused by a service that start up during booting, so, I have used msconfig trying to exclude some of the services while booting, but still no sucess.

I have use HijackThis to capture the running service, hopefully someone here could help me. Attached below is the HijackThis log:

Hope someone could give me some hints where went wrong.

Thank you and Happy New Year!

KW

Logfile of HijackThis v1.99.1
Scan saved at 2:54:26 AM, on 31-Dec-07
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\SYSTEM32\SVCHOST.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
c:\sdwork\issimsvc.exe
C:\Program Files\lotus\notes\ntmulti.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PCCTLCOM.EXE
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TMPROXY.EXE
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\tsnp2std.exe
C:\WINDOWS\vsnp2std.exe
C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\PROGRAM FILES\WINDOWS LIVE\MESSENGER\MSNMSGR.EXE
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\PROGRA~1\MICROS~4\rapimgr.exe
C:\PROGRAM FILES\YAHOO!\YAHOO! WIDGET ENGINE\YAHOOWIDGETENGINE.EXE
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WINDOWS LIVE\WLLOGINPROXY.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
K:\HijackThis.exe

O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ZSSnp211] C:\WINDOWS\ZSSnp211.exe
O4 - HKLM\..\Run: [tsnp2std] C:\WINDOWS\tsnp2std.exe
O4 - HKLM\..\Run: [snp2std] C:\WINDOWS\vsnp2std.exe
O4 - HKLM\..\Run: [PHIME2002ASync] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /SYNC
O4 - HKLM\..\Run: [PHIME2002A] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /IMEName
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe"
O4 - HKLM\..\Run: [MSPY2002] "C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe" /SYNC
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Domino] C:\WINDOWS\Domino.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [NetSP - restore settings on power failure] "C:\Program Files\AT&T Network Client\NetSP.exe" -show
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201
O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204
O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203
O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202
O8 - Extra context menu item: Download Using &BitSpirit - C:\Program Files\BitSpirit\bsurl.htm
O8 - Extra context menu item: 使用 FlashGet 下載 - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: 全部使用 FlashGet 下載 - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: 匯出至 Microsoft Excel(&X) - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1FAF427B-1EE5-43D3-A023-3009142AFCD5} (CS Order Entry Control (HLG)) - http://download.excelforce.com.my/hlg/cab/csoex_hlg.cab
O16 - DPF: {1FAF427B-1EE5-43D3-A023-3009142AFCD8} (CS Order Entry Control (PBS)) - https://www.publicinvestbank.com/PBS.../csoex_pbs.cab
O16 - DPF: {1FAF427B-1EE5-43D3-A023-3009142AFCD9} (CS Order Entry Control (MBB)) - https://www.maybank2u.com.my/OST/MBB.../csoex_mbb.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://host.cycore.net/plugins/windo..._5.3.0.228.cab
O16 - DPF: {66D393D5-4D80-497C-9F4F-F3839E090202} (PlayerOCX Control) - http://www.pysoft.com/Downloads/WebCamPlayerOCX.cab
O16 - DPF: {6D53ADB7-6AD5-4A59-BFE4-7B57D2F4AA89} - http://toolsbar.kuaiso.com/Kuaiso.cab
O16 - DPF: {B9B2EE1A-E314-4338-A305-BE845EACB112} (CyberStock 250) - http://download.excelforce.com.my/hlg/cab/cswx.cab
O16 - DPF: {EDDA7B3F-CA25-4D98-81AC-8BA0E4AE65F6} (dcCertUtils.clsOperation) - https://ef.hasil.org.my/scrs-lhdn_malay/dcCertUtils.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{F67D9C36-68A0-4994-862C-9F190119C8CE}: NameServer = 192.168.1.1
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: ISSI EZUpdate (ISSIMon) - IBM Global Services - c:\sdwork\issimsvc.exe
O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\Program Files\lotus\notes\ntmulti.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: Windows Live Setup Service (WLSetupSvc) - Unknown owner - C:\Program Files\Windows Live\installer\WLSetupSvc.exe

And below is the IE connection diagnostic result:

Last diagnostic run time: 12/31/07 08:42:37
Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Local Area Connection 2, Device=Cisco Systems VPN Adapter, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394
info Network connection: Name=TMNet 1515, Device=SoftV90 Data Fax Voice Modem, MediaType=PHONE, SubMediaType=NONE
info Network connection: Name=Celcom Dial Up, Device=SoftV90 Data Fax Voice Modem, MediaType=PHONE, SubMediaType=NONE
warn This machine has more than one Ethernet or more than one Wireless adapter
info Redirecting user to support call

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
warn HTTP: Error 12002 connecting to www.microsoft.com: The operation timed out
error Could not make an HTTP connection.

12-31-2007, 09:17 PM	#1 (permalink)
kingsway Registered User Join Date: Dec 2007 Posts: 2 OS: Win XP	Help! Only cannot connect http URL. Hi all, I have a problem with my home PC (a Dell Dimension) a few days ago. The symptom is I cannot get connected to any URL start with http://. The rest like https://, ftp, msn messenger, skype and ping to an DNS name or IP address are ok, working normally. I have trend micro, spy sweeper and spy bot installed, and scanned my pc with all three, only found some cookies, cleaned them but still no joy. This only happens around 5 min after boot up. It works fine immediately after a reboot. I can surf any website, no problem. Then 5 min later, it get connection error. But everything works fine if I boot in safe mode with networking. I suspect it could be caused by a service that start up during booting, so, I have used msconfig trying to exclude some of the services while booting, but still no sucess. I have use HijackThis to capture the running service, hopefully someone here could help me. Attached below is the HijackThis log: Hope someone could give me some hints where went wrong. Thank you and Happy New Year! KW Logfile of HijackThis v1.99.1 Scan saved at 2:54:26 AM, on 31-Dec-07 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16574) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\SYSTEM32\SVCHOST.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe c:\sdwork\issimsvc.exe C:\Program Files\lotus\notes\ntmulti.exe C:\PROGRA~1\TRENDM~1\INTERN~1\PCCTLCOM.EXE C:\WINDOWS\System32\snmp.exe C:\WINDOWS\system32\svchost.exe C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe C:\PROGRA~1\TRENDM~1\INTERN~1\TMPROXY.EXE C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\tsnp2std.exe C:\WINDOWS\vsnp2std.exe C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe C:\WINDOWS\system32\igfxpers.exe C:\WINDOWS\system32\hkcmd.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\PROGRAM FILES\WINDOWS LIVE\MESSENGER\MSNMSGR.EXE C:\Program Files\Microsoft ActiveSync\wcescomm.exe C:\PROGRA~1\MICROS~4\rapimgr.exe C:\PROGRAM FILES\YAHOO!\YAHOO! WIDGET ENGINE\YAHOOWIDGETENGINE.EXE C:\Program Files\Windows Live\Messenger\usnsvc.exe C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WINDOWS LIVE\WLLOGINPROXY.EXE C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE K:\HijackThis.exe O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - (no file) O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [ZSSnp211] C:\WINDOWS\ZSSnp211.exe O4 - HKLM\..\Run: [tsnp2std] C:\WINDOWS\tsnp2std.exe O4 - HKLM\..\Run: [snp2std] C:\WINDOWS\vsnp2std.exe O4 - HKLM\..\Run: [PHIME2002ASync] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /SYNC O4 - HKLM\..\Run: [PHIME2002A] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /IMEName O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe" O4 - HKLM\..\Run: [MSPY2002] "C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe" /SYNC O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32 O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [Domino] C:\WINDOWS\Domino.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [NetSP - restore settings on power failure] "C:\Program Files\AT&T Network Client\NetSP.exe" -show O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe" O4 - Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201 O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204 O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203 O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202 O8 - Extra context menu item: Download Using &BitSpirit - C:\Program Files\BitSpirit\bsurl.htm O8 - Extra context menu item: 使用 FlashGet 下載 - C:\Program Files\FlashGet\jc_link.htm O8 - Extra context menu item: 全部使用 FlashGet 下載 - C:\Program Files\FlashGet\jc_all.htm O8 - Extra context menu item: 匯出至 Microsoft Excel(&X) - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000 O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O11 - Options group: [INTERNATIONAL] International* O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {1FAF427B-1EE5-43D3-A023-3009142AFCD5} (CS Order Entry Control (HLG)) - http://download.excelforce.com.my/hlg/cab/csoex_hlg.cab O16 - DPF: {1FAF427B-1EE5-43D3-A023-3009142AFCD8} (CS Order Entry Control (PBS)) - https://www.publicinvestbank.com/PBS.../csoex_pbs.cab O16 - DPF: {1FAF427B-1EE5-43D3-A023-3009142AFCD9} (CS Order Entry Control (MBB)) - https://www.maybank2u.com.my/OST/MBB.../csoex_mbb.cab O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://host.cycore.net/plugins/windo..._5.3.0.228.cab O16 - DPF: {66D393D5-4D80-497C-9F4F-F3839E090202} (PlayerOCX Control) - http://www.pysoft.com/Downloads/WebCamPlayerOCX.cab O16 - DPF: {6D53ADB7-6AD5-4A59-BFE4-7B57D2F4AA89} - http://toolsbar.kuaiso.com/Kuaiso.cab O16 - DPF: {B9B2EE1A-E314-4338-A305-BE845EACB112} (CyberStock 250) - http://download.excelforce.com.my/hlg/cab/cswx.cab O16 - DPF: {EDDA7B3F-CA25-4D98-81AC-8BA0E4AE65F6} (dcCertUtils.clsOperation) - https://ef.hasil.org.my/scrs-lhdn_malay/dcCertUtils.CAB O17 - HKLM\System\CCS\Services\Tcpip\..\{F67D9C36-68A0-4994-862C-9F190119C8CE}: NameServer = 192.168.1.1 O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing) O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: ISSI EZUpdate (ISSIMon) - IBM Global Services - c:\sdwork\issimsvc.exe O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\Program Files\lotus\notes\ntmulti.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing) O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe O23 - Service: Windows Live Setup Service (WLSetupSvc) - Unknown owner - C:\Program Files\Windows Live\installer\WLSetupSvc.exe And below is the IE connection diagnostic result: Last diagnostic run time: 12/31/07 08:42:37 Network Adapter Diagnostic Network location detection info Using home Internet connection Network adapter identification info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN info Network connection: Name=Local Area Connection 2, Device=Cisco Systems VPN Adapter, MediaType=LAN, SubMediaType=LAN info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394 info Network connection: Name=TMNet 1515, Device=SoftV90 Data Fax Voice Modem, MediaType=PHONE, SubMediaType=NONE info Network connection: Name=Celcom Dial Up, Device=SoftV90 Data Fax Voice Modem, MediaType=PHONE, SubMediaType=NONE warn This machine has more than one Ethernet or more than one Wireless adapter info Redirecting user to support call HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity info FTP (Passive): Successfully connected to ftp.microsoft.com. info HTTPS: Successfully connected to www.microsoft.com. warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established warn HTTP: Error 12002 connecting to www.microsoft.com: The operation timed out error Could not make an HTTP connection.