bc1993

I recently had situation where a virus slipped through my Trend Micro PC-Cillin Internet Security 14 software. After removing (I think completely) the virus from my PC (Windows XP Media Center, SP2), I decided to uninstall PC-Cillin so that I could choose another software package (or separate packages) for my anti-virus, spyware and firewall needs.

Unfortunately, immediately after I uninstalled PC-Cillin from my PC and restarted, the first thing I noticed is that my Internet connection was dead. In trying to execute an IPCONFIG command, I received the following error message: "Windows IP Configuration. An internal error has occurred: The request is not supported. Please contact Microsoft Product Support Services for further help. Additional information: Unable to query host name."

After talking with a few local expert friends of mine and researching this issue online, I found numerous other people who experienced the same issue with PC-Cillin's uninstall process. All lost their Internet connection...almost as though PC-Cillin's firewall component still had a choke hold on the Internet connection itself.

Is there anyone who could help advise me on what to do next with this problem? Trend Micro's support has been horribly unresponsive, and I'm starting to think they won't be able to get my Internet connection back at all.

Thanks in advance for your assistance.