Hi,
Thank you for the logs.
I cannot find any conclusive information on this file. Do you have any idea which program may have created it:
C:\
alrt_200.data
Please disable Windows Defender Real Time Protection as it may interfere with the fix. To disable Windows Defender:
- Open Windows Defender
- Click Tools
- Click General Settings
- Scroll down to Real Time Protection Options
- Uncheck Turn on Real Time Protection (recommended)
- After you uncheck this, click on the Save button
- Close Windows Defender
Once your log is clean you can re-enable Windows Defender Real Time Protection.
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Scan with HijackThis and put a checkmark against the following entries:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php...MjI6Ojg5&lid=2
O21 - SSODL: kopmet - {1F2533EA-9A10-4D8D-8331-C41770C92B25} - C:\WINDOWS\kopmet.dll (file missing)
O21 - SSODL: jetctrl - {E5423171-C668-4E6A-9A06-429C412A4EC3} - C:\WINDOWS\jetctrl.dll (file missing)
O24 - Desktop Component 0: Microsoft Corporation - http://www.microsoft.com/
Close all browsers/windows except HijackThis and click on "fix checked".
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Restart your computer for the changes to take place.
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Go to
Start>Control Panel>Add/Remove Programs and remove if Kaspersky online scanner is present prior to downloading the most up-to-date one.
Now run this online scan using Internet Explorer:
Kaspersky Online Scanner from
http://www.kaspersky.com/virusscanner
Next Click on
Launch Kaspersky Online Scanner
You will be prompted to install an ActiveX component from Kaspersky, Click
Yes.
- The program will launch and then begin downloading the latest definition files:
- Once the files have been downloaded click on NEXT
- Now click on Scan Settings
- In the scan settings make that the following are selected:
- Scan using the following Anti-Virus database:
- Standard
- Scan Options:
- Scan Archives
- Scan Mail Bases
- Click OK
- Now under select a target to scan:
- Select My Computer
- This will program will start and scan your system.
- The scan will take a while so be patient and let it run.
- Once the scan is complete it will display if your system has been infected.
- Now click on the Save as Text button:
- Save the file to your desktop in txt format.
Copy and paste that information from Kapersky in your next post along with a fresh HijackThis log.