Hi John123,
Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.
Also be sure to carry out the instructions in the sequence listed below.
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Disable Windows Defender
Please disable your Windows Defender Real-time Protection, as it may hinder the removal of some entries.
- Open Windows Defender.
- Click on Tools>Options.
- Scroll down and uncheck "Use real-time protection (recommended)".
- After you uncheck this, click on the Save button and close Windows Defender.
Disable WinPatrol
Please disable WinPatrol, as it may hinder the removal of some entries.
- Right click the running icon of WinPatrol located in the system tray
- Go to Menu > File > Exit and confirm the programs close.
It will automatically restart at next boot.
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Download
combofix from
here
**Save it directly to your desktop**
Double click on combofix.exe & follow the prompts.
When finished, it shall produce a log for you. Post that log in your next reply
Warning:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
A log will be produced that will ultimately be named
C:\ComboFix.txt I'll need that in your next reply
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Perform an online scan with Internet Explorer with
Panda ActiveScan- Click on
located at the bottom of the page.
- A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
- Enter your e-mail address, country, and state & click "Free Online Scan" *The download of the 8 MB Panda's ActiveX control will take place*
Begin the scan by selecting
- If it finds any malware, it will offer you a report.
- Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
- Click on
then click 
* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan
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Please reply back with the following logs:
C:\ComboFix.txt
Panda Online Scan