Hi alida
It has come to my attention that you might have a heat or voltage issue with your computer. We can not assume that it is one of these so we will go ahead and check. I would like you to download and install the program
Speedfan. When you are done installing Speedfan open and look for 3 columns. One should have temperatures, the other should have voltages, and the last one should contain your fan speeds. When you have found this information please post to me in a column such as this: (Example)
Quote:
Temperatures
Temp1: 30 C
Temp2: 60 C
HD0: 44 C
Voltages (only for desktops)
5.5V: 5.5
3.33V: 3.24
Fan Speeds
Speed1: 2480 RPM
(Remember this is just an example, please post your exact information)
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If you are running on a
Dell Laptop please follow these steps then post your temperatures, voltages, and fan speeds:
- Open Speedfan
- Click Configure on the Main Screen
- Go to the Options Tab
- Check the: "Enable DELL Support (use this function only on DELL notebooks)" check box
- Click Ok then Close Speedfan
- Start Speedfan once again
Then post your
temperatures,
voltages, and
fan speeds.
OR
I am seeing that your computer might have a voltage or overheating issue that is preventing from booting normally into Windows. Start up your computer by either tapping the
F1,
F2,
F4,
F6,
F8,
F10,
F11,
F12, or
Delete keys to access the systems BIOS. For the exact information on what key to start up the System BIOS refer back to
Original Manufacturer System Documentation.
After getting into the BIOS, look for a page that would have something like, eg. PC Health Screen or System Monitoring Page. When you have found a page similar to this post back what the BIOS says for your
temperatures,
voltages, and
fan speeds.