Ried

Kaspsersky is reporting items in backups and quarantine. The only entries of note are the infections located in your java cache, which will get cleared out when you update your Java. (Instructions included below)

It appears as though Symantec did not uninstall properly for you. Here is a guide for uninstalling Norton, including uninstallers. Be sure to use the uninstaller for the version of Norton/Symantec that is active on your system. http://basconotw.mvps.org/SymRem.htm

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Your Java is a bit out of date. Older versions have vulnerabilities that malware can use to infect your system.

Updating Java:

• Download the latest version of Java Runtime Environment (JRE) 6 u3 and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u3-windowsi586-p.exe to install the newest version.

• After the install is complete, go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    • Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

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Your logs are clean. If there aren't any more problems, please continue with these final instructions and helpful links:

The following procedure will clear out ComboFix.exe, as well as the backups and quarantines created by the fix. It will also reset your System Restore by flushing out previous restore points (which contain the infections) and create a new restore point.

Click Start > Run and copy/paste, or type the following bolded text into the Run box and click OK:

ComboFix /u

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To help protect your computer in the future I recommend that you get the following free programs if you do not already have them:

McAfee Site Advisor--free version. The folks there check out websites and based on their findings, rate it as Safe, Unknown, Caution, or Bad.

SpywareBlaster 3.5.1 to help prevent spyware from installing in the first place. Install & update SpywareBlaster with the latest definitions. After you have updated, click the button - enable protection for all unprotected items.

• It will block any bad ActiveX from running in Internet Explorer and Firefox if it's listed in their database (which you should update frequently). To view their database and list of restricted sites, launch the program and click on each of the tabs on the main display page.

IESpyAD Zoned Out to block access to malicious websites so you cannot be redirected to them from an infected site or email. This severely impairs attempts to infect your system as it basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.


Update, and scan with your onboard Anti Malware and Anti Virus programs regularly. Without regular updates you will not be protected when new malicious programs are released.


In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:

PC Safety and Security--What Do I Need?

HOW DID I GET INFECTED IN THE FIRST PLACE? by Tony Klein
THE ANTI-SPYWARE TUTORIAL
MAKING INTERNET EXPLORER SAFER
Understanding and Using Firewalls

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

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Follow the list above and the potential for infection will reduce dramatically.

**Kindly respond one more time and let me know if we may consider this thread resolved.