tetonbob

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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I see you have more than one Anti-Virus program installed, Windows Live OneCare, which seems to be outdated, and Norton While this may seem like greater protection, it can cause problems including slowdowns and system hangs. Choose one to keep and uninstall the other.

Any antivirus program must be removed via add/remove program.
For any program that doesn't have an add/remove entry, you will have to do this:

re-install the program -> reboot -> uninstall

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1. Download this file - http://download.bleepingcomputer.com...a/ComboFix.exe
   
   * IMPORTANT !!! Place combofix.exe on your Desktop
   
   
   
2. Disconnect from the internet....pull the plug!
   
   
3. S& D Spybot's Tea Timer
   
   While TeaTimer is an excellent tool for the prevention of spyware, it can sometimes prevent HijackThis from fixing certain things.
   Please disable TeaTimer for now until you are clean. TeaTimer can be re-activated once your HijackThis log is clean.
   • Open Spybot Search & Destroy.
   • In the Mode menu click "Advanced mode" if not already selected.
   • Choose "Yes" at the Warning prompt.
   • Expand the "Tools" menu.
   • Click "Resident".
   • Uncheck the "Resident "TeaTimer" (Protection of overall system settings) active." box.
   • In the File menu click "Exit" to exit Spybot Search & Destroy.
   
   
   
4. Go to -> Run -> paste in the following single line command & click OK
   
   

   "%userprofile%\desktop\combofix.exe" /killall

   
   
   
   
5. Follow the prompts. Type "1" and press Enter to begin the scan.
6. Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
   
7. When finished, it shall produce a log for you. Post that log in your next reply
   
   Note:
   Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
   
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8. Re-establish an internet connection.
   
9. Open HijackThis and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.
   
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