Tech Support Forum - View Single Post - Can't access internet after installing renewed Trend Micro PC

EMKK · 12-06-2007, 04:11 PM

Hi - First time user/poster, and not real savvy with computer troubleshooting.

Our teenage son's laptop computer will not allow connection to the internet and the address - regardless of what we type in all we get is "Res://C:\WINDOWS\system32\shclcoclc.dll/navcancl.htm". This problem began after we purchased and installed another subscription to Trend Micro PC Security. We first updated Trend on my husband's desktop and my laptop had no problem. Needless to say I was surprised when the third computer experienced problems.

We use a wireless router for the two laptops. Windows XP is the OS for the desk top and our son's laptop. Vista is on my laptop.

Any help would be greatly appreciated.

EMKK

12-06-2007, 04:11 PM	#1 (permalink)
EMKK Registered User Join Date: Dec 2007 Posts: 1 OS: vista, xp	Can't access internet after installing renewed Trend Micro PC Hi - First time user/poster, and not real savvy with computer troubleshooting. Our teenage son's laptop computer will not allow connection to the internet and the address - regardless of what we type in all we get is "Res://C:\WINDOWS\system32\shclcoclc.dll/navcancl.htm". This problem began after we purchased and installed another subscription to Trend Micro PC Security. We first updated Trend on my husband's desktop and my laptop had no problem. Needless to say I was surprised when the third computer experienced problems. We use a wireless router for the two laptops. Windows XP is the OS for the desk top and our son's laptop. Vista is on my laptop. Any help would be greatly appreciated. EMKK Last edited by EMKK : 12-06-2007 at 04:13 PM. Reason: saw i dropped a few words in original description of problem