Tech Support Forum - View Single Post - Internet connection dropping always between specific hours of the day.

wbane · 12-05-2007, 03:13 AM

Hello,

I’m a subscriber to Bell Sympatico.ca high-speed DSL service, and have been at this same home address using the same phone jack, hardware and system for over 2 years without a single problem. Then about 2 months ago my DSL started dropping randomly. What was very strange about this was that it was consistently happening every week day from about 4-5pm to 10-11pm and on weekends during the day, pretty much the pattern of someone coming home from work or school. It will drop and take anywhere from 1-5 minutes to come back up before dropping again from anywhere between 5 -15 minutes later during the aforementioned period.

So after dealing with Sympatico.ca for the last 2 months, upgrading from their Speedstream 5200 modem to a Speedstream 6520 router, and some other router in-between, I’m still having the same problem. Their technicians have been in to test the lines and say all is fine from my phone jack to central. I have disabled the wireless feature on it, I’ve switched phone jacks, insured filters are on all phones, placed the modem in different areas of the apartment, sweeped for viruses, tried another computer and all to no avail.

It would seem that there is some sort of interference that is happening during these hours as a result of some outside activity. My internet usage and habits do not change from day to evening, using the same softwares, doing same thing on internet, and the modem DLS lights are all OK, and I can always see the modem 192.168.2.1 etc.. There has been no change to the electrical system in my apartment nor have I acquired any new electrical or computer devices.

So

OS: XP SP2
Siemens SpeedStream 6520 Wireless ADSL Gateway
Wired, (the wireless feature has been disabled)

Anyone have any idea what it might be? I’m giving up on Sympatico technical support and about ready to cancel and go with cable modem.

Thanks

Will

12-05-2007, 03:13 AM	#1 (permalink)
wbane Registered User Join Date: Dec 2007 Posts: 3 OS: xp	Internet connection dropping always between specific hours of the day. Hello, I’m a subscriber to Bell Sympatico.ca high-speed DSL service, and have been at this same home address using the same phone jack, hardware and system for over 2 years without a single problem. Then about 2 months ago my DSL started dropping randomly. What was very strange about this was that it was consistently happening every week day from about 4-5pm to 10-11pm and on weekends during the day, pretty much the pattern of someone coming home from work or school. It will drop and take anywhere from 1-5 minutes to come back up before dropping again from anywhere between 5 -15 minutes later during the aforementioned period. So after dealing with Sympatico.ca for the last 2 months, upgrading from their Speedstream 5200 modem to a Speedstream 6520 router, and some other router in-between, I’m still having the same problem. Their technicians have been in to test the lines and say all is fine from my phone jack to central. I have disabled the wireless feature on it, I’ve switched phone jacks, insured filters are on all phones, placed the modem in different areas of the apartment, sweeped for viruses, tried another computer and all to no avail. It would seem that there is some sort of interference that is happening during these hours as a result of some outside activity. My internet usage and habits do not change from day to evening, using the same softwares, doing same thing on internet, and the modem DLS lights are all OK, and I can always see the modem 192.168.2.1 etc.. There has been no change to the electrical system in my apartment nor have I acquired any new electrical or computer devices. So OS: XP SP2 Siemens SpeedStream 6520 Wireless ADSL Gateway Wired, (the wireless feature has been disabled) Anyone have any idea what it might be? I’m giving up on Sympatico technical support and about ready to cancel and go with cable modem. Thanks Will