Hi and welcome to TSF.
Please subscribe to this thread so that you are notified when you receive a reply. To do this click
Thread Tools, then click
Subscribe to this Thread. Make sure it is set to
Instant Notification, then click
Add Subscription.
--------------------------------------------------------------
Before beginning the proposed fix, read this post completely. Any questions should be kindly asked before proceeding. Ensure that there are no open browsers when carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
--------------------------------------------------------------
Download
combofix from
here or
Alternate link
**Save it directly to your desktop**
Double click on combofix.exe & follow the prompts.
When finished, it shall produce a log for you. Post that log in your next reply
Warning:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
A log will be produced that will ultimately be named
C:\ComboFix.txt I'll need that in your next reply