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Old 12-01-2007, 08:00 PM   #12 (permalink)
Ried
Assistant Manager, TSF Academy; Moderator/Analyst Security Team
 
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Join Date: Jan 2005
Location: Ohio
Posts: 26,555
OS: WinXP and Vista


Re: Photoshop Cs3 and IE7 crash on Kernel32.dll offset:00018943

Let's try a stand alone scanner and see if it reveals anything.

Download Dr.Web CureIt to the desktop:
ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe


This scanner tends to be very aggressive. Please configure it exactly as shown below. For now, I only want to see a Report of what it finds. Due to your issues with kernel32.dll, boot into Safe Mode to run the scan:

1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Use the up arrow key to highlight Safe Mode and press Enter.
5) Login with your usual account. Make sure to close any open browsers.

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Doubleclick the drweb-cureit.exe file and Allow to run the express scan. This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan.
  • Once the short scan has finished, we need to change the default settings.
  • In the Menu Bar, Go to Options>Change Settings.
  • Click on the Actions tab
  • Using the drop down menus, change each item under Objects and Malware to Report
  • Next, mark the drives that you want to scan.
  • Select all drives. A red dot shows which drives have been chosen.
  • Click the green arrow at the right, and the scan will start.
  • Click 'No to All' if it asks if you want to cure/move the file.
  • After the scan has completed, in the Dr.Web CureIt menu on top, click File and choose Save Report List
  • Save the report to your desktop. The report will be called DrWeb.csv
  • Close Dr.Web Cureit.
  • Post the contents of the log from Dr.Web in your next reply.
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