Tech Support Forum - View Single Post - Photoshop Cs3 and IE7 crash on Kernel32.dll offset:00018943

Ried · 11-30-2007, 09:45 PM

I should have noticed earlier that you have 2 AV's installed, AVG7 and Kaspersky Internet Suite. While it may seem to be added protection for you, more than 1 Anti Virus can cause conflicts and confusion between the AV programs as well as system instability. Please choose and run only 1 and uninstall the other via the Add/Remove Programs in the Control Panel.

Then please try this online scanner instead:

Go here and perform the BitDefender online virus scan.

Click "I Agree" to agree to the EULA.
Allow the ActiveX control to install when prompted.
Leave the scanning options at default and press "Click here to scan" to begin the scan.
Please refrain from using the computer until the scan is finished.
Once finished, click on the Details button to view the results.
To the upper right of the results you will see an option saying "Click here to export the scan results" Post the log of the scan results in your next reply

11-30-2007, 09:45 PM	#9 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,541 OS: WinXP and Vista	Re: Photoshop Cs3 and IE7 crash on Kernel32.dll offset:00018943 I should have noticed earlier that you have 2 AV's installed, AVG7 and Kaspersky Internet Suite. While it may seem to be added protection for you, more than 1 Anti Virus can cause conflicts and confusion between the AV programs as well as system instability. Please choose and run only 1 and uninstall the other via the Add/Remove Programs in the Control Panel. Then please try this online scanner instead: Go here and perform the BitDefender online virus scan. Click "I Agree" to agree to the EULA. Allow the ActiveX control to install when prompted. Leave the scanning options at default and press "Click here to scan" to begin the scan. Please refrain from using the computer until the scan is finished. Once finished, click on the Details button to view the results. To the upper right of the results you will see an option saying "Click here to export the scan results" Post the log of the scan results in your next reply __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."