Tech Support Forum - View Single Post - Photoshop Cs3 and IE7 crash on Kernel32.dll offset:00018943

Ried · 11-29-2007, 12:11 AM

Hello coolboyxxx,

Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

It's IMPORTANT to carry out the instructions in the sequence listed below.

***************************************************

Please download FixWareout and save it to your desktop.

------------------------------------------------------------------

1. Disconnect from the internet.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of these tools.

---------------------------------------------------------------------

Run FixWareout. Click Next, then Install, make sure "Run fixit" is checked and click Finish.

The fix will begin, follow the prompts.
You will be asked to reboot your computer, please do so.
Your system may take longer than usual to load. This is normal.
Once the desktop loads post the text that will open C:\fixwareout\report.txt which I will need in your next reply.

----------------------------------------------------------------

Open notepad and copy/paste the text in the code box below into it:

Code:

File::
C:\WINDOWS\system32\vdxfkivl.dll

Registry::
[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{81A35F39-4850-474E-92C9-B4CF283207E0}]
[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{904413A4-8B06-486E-62F3-504AAE43DFE0}]
[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A4DD4B92-B79B-E2B7-0418-943D4A3AF4EB}]
[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{AA909BCE-4552-48F6-2D36-835D4B8A0E7D}]
[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{7E853D72-626A-48EC-A868-BA8D5E23E045}]
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dywuopzc]
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Inst]
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Instant Access]
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Media Access]
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msbb]
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MyWebSearch Email Plugin]
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\New.net Startup]
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WebRebates0]
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"Inst"=-

Save this as CFScript.txt, in the same location as ComboFix.exe

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

--------------------------------------------------------------------

Please include the following in your next reply:

C:\fixwareout\report.txt
C:\ComboFix.txt

11-29-2007, 12:11 AM	#5 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,578 OS: WinXP and Vista	Re: Photoshop Cs3 and IE7 crash on Kernel32.dll offset:00018943 Hello coolboyxxx, Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions. It's IMPORTANT to carry out the instructions in the sequence listed below. ************************************************* Please download FixWareout and save it to your desktop. ------------------------------------------------------------------ 1. Disconnect from the internet. 2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of these tools. --------------------------------------------------------------------- Run FixWareout. Click Next, then Install, make sure "Run fixit" is checked and click Finish. The fix will begin, follow the prompts. You will be asked to reboot your computer, please do so. Your system may take longer than usual to load. This is normal. Once the desktop loads post the text that will open C:\fixwareout\report.txt which I will need in your next reply. ---------------------------------------------------------------- Open notepad and copy/paste the text in the code box below into it: Code: File:: C:\WINDOWS\system32\vdxfkivl.dll Registry:: [-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{81A35F39-4850-474E-92C9-B4CF283207E0}] [-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{904413A4-8B06-486E-62F3-504AAE43DFE0}] [-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A4DD4B92-B79B-E2B7-0418-943D4A3AF4EB}] [-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{AA909BCE-4552-48F6-2D36-835D4B8A0E7D}] [-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{7E853D72-626A-48EC-A868-BA8D5E23E045}] [-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dywuopzc] [-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Inst] [-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Instant Access] [-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Media Access] [-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msbb] [-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MyWebSearch Email Plugin] [-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\New.net Startup] [-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WebRebates0] [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-] "Inst"=- Save this as CFScript.txt, in the same location as ComboFix.exe Refering to the picture above, drag CFScript into ComboFix.exe When finished, it shall produce a log for you at C:\ComboFix.txt** Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall -------------------------------------------------------------------- Please include the following in your next reply: C:\fixwareout\report.txt C:\ComboFix.txt __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."