Hi, I need help with my DVD/CD-ROM drive (HP DVD Writer 400c). It doesn't seem to work at all, when I put a disk in nothing pops up. Initially all I couldn't do was burn a DVD, but now I can't even read a simple CD.
In the Computer Management console it has a little yellow exclamation point next to it and says:
Quote:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device.
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It doesn't even show up in the Disk Management console.
The computer is Windows XP Media Center Edition, Version 2002 Service Pack 2. The CD drive is an internal drive, driver date 7/1/2001, driver version 5.1.2535.0, and under Driver Details it has the following files:
C:\WINDOWS\system32\drivers\AFS2K.sys
C:\WINDOWS\system32\DRIVERS\cdrom.sys
C:\WINDOWS\system32\drivers\drvmcdb.sys
C:\WINDOWS\SYSTEM32\DRIVERS\GEARAspiWDM.sys
C:\WINDOWS\system32\DRIVERS\imapi.sys
C:\WINDOWS\system32\drivers\pfc.sys
C:\WINDOWS\System32\DRIVERS\PxHelp20.sys
C:\WINDOWS\system32\DRIVERS\redbook.sys
C:\WINDOWS\system32\drivers\sscdbhk5.sys
C:\WINDOWS\system32\storprop.dll
How should I fix this? Thanks in advance!
