Hi mikeyb9 and welcome to TSF
Sorry for the delay in getting to you, the forum has been really busy lately and all our helpers are volunteers.
I see no evidence of an Anti-virus program on board. Please install update and run an Anti-virus. Do not continue until the Antivirus problem has been resolved. Here are some links for anti-virus software.
AVG
Avast
BitDefender Free Edition v7.2
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Please clear your firefox cookies
Click
Tools > Options select the
Cookies tab and press
Clear Cookies now
Delete the contents of the following
Folder (DO NOT delete the folder)
C:\Documents and Settings\Compaq_Administrator\Cookies
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1. Download
combofix to your desktop
2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you. Post that log in your next reply
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
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Run a new scan with dss.exe using the following procedure (this procedure presumes dss.exe is located on the desktop and has not been renamed):
Click Start>Select 'Run' - then copy/paste the following text into the run box & click OK
"%userprofile%\desktop\dss.exe" /config
Click on
"Check All"
Click Scan!
When finished, it shall produce
main.txt and
extra.txt for you. Post those here in your next reply.
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Required Logs
c:\combofix.txt
main.txt
extra.txt (attached)