Tech Support Forum - View Single Post - How to remove Email-Worm.Win32.Rays

Ried · 10-18-2007, 12:06 AM

Now reboot and run a new scan at Kaspersky--be sure to set it to 'Extended' scan.

To make it easier on you, here are the instructions again:

Using Internet Explorer, visit http://www.kaspersky.com/service?chapter=161739400

Answer Yes, when prompted to install an ActiveX component.

The program will then begin downloading the latest definition files.
Once the files have been downloaded click on NEXT
Locate the Scan Settings button & configure to:
- Scan using the following Anti-Virus database:
  - Extended
- Scan Options:
  - Scan Archives
  - Scan Mail Bases
Click OK & have it scan My Computer
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

10-18-2007, 12:06 AM	#22 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 26,872 OS: WinXP and Vista	Re: How to remove Email-Worm.Win32.Rays Now reboot and run a new scan at Kaspersky--be sure to set it to 'Extended' scan. To make it easier on you, here are the instructions again: Using Internet Explorer, visit http://www.kaspersky.com/service?chapter=161739400 Answer Yes, when prompted to install an ActiveX component. The program will then begin downloading the latest definition files. Once the files have been downloaded click on NEXT Locate the Scan Settings button & configure to: Scan using the following Anti-Virus database: Extended Scan Options: Scan Archives Scan Mail Bases Click OK & have it scan My Computer Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply * Turn off the real time scanner of any existing antivirus program while performing the online scan __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."