Ried

Hello queenBof3 and welcome to TSF,

Unfortunately, the steps you've taken will not rid you of whataboutadog and doginhispen. Specific steps and procedures are required to send this dog to the pound.

Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

It's IMPORTANT to carry out the instructions in the sequence listed below.

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Download Combofix and save it to your desktop.

**Note: It is important that it is saved directly to your desktop**

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1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

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Double click on combofix.exe & follow the prompts.

• When finished, it will produce a report for you.
• Please post the C:\ComboFix.txt along with a new HijackThis log so we can continue cleaning the system.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall