View Single Post
Old 10-13-2007, 08:01 AM   #10 (permalink)
Ried
Assistant Manager, TSF Academy; Moderator/Analyst Security Team
 
Ried's Avatar
 
Join Date: Jan 2005
Location: Ohio
Posts: 26,603
OS: WinXP and Vista


Re: How to remove Email-Worm.Win32.Rays

Obviously Comodo's AV cannot handle this infection.

I'd like you to download Kaspersky free trial from here: http://www.kaspersky.com/trials?chapter=146481750

Do not install it yet! First, uninstall Comodo AV.

Now proceed with the installation of Kaspersky Free Trial:
  • Select Complete Installation.
  • Select Activate 30 Day Trial.
  • Select Auto under "Update Mode" and click Update Now.
  • When the Update is complete click "Close" then "Next".
  • On the next screen click "Next".
  • Click "Next" again to bypass the Password screen.
  • Select Basic Protection and click "Next".
  • Then click Finish to Restart your computer.

Next, please reboot your computer in Safe Mode by doing the following:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
  • Instead of Windows loading as normal, a menu should appear
  • Select the first option, to run Windows in Safe Mode.

Open Kaspersky:
  • On the left side click Scan.
  • Then click My Computer.
  • Click the box next to System Restore to remove the check.
  • Then on the Right Side click Scan.
  • When the scan is complete right click and select Select All.
  • Then click the Actions button and select Disinfect.
  • If this option is not available select Neutralize.

Please post the report here.
__________________

Member of ASAP since 2005
Member of UNITE since 2006

"It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."
Ried is offline