tetonbob

Great.

Now about your AV.

Here's the process I would take.

Choose one of the AV options I'll provide. Download the installer.

Next, read the following page, and download the Norton Removal Tool which will be on that page.

Please use the instructions on this page to completely uninstall your Norton Products.

More information:

http://basconotw.mvps.org/SymRem.htm

Once you have the new AV installer file, and the Norton Removal Tool on the system, disconnect from the internet.

Uninstall Norton from Add/Remove programs.

Run the Norton Removal Tool according to the instructions. Reboot the machine.

Install your new AV from the file you already saved.

Reconnect to the internet, update the new AV's definitions, and run a full system scan.

Post one final HijackThis log, and let me know how you're getting on.

Here are a few very good free Antivirus products which are available:

• Avira PersonalEdition Classic
• Avast!
• AVG

Select one of these, or another of your choice. Do not install more than one antivirus program because they will conflict with each other. It is imperative that you update your antivirus software at least once a week (even more if you wish). If you do not update your antivirus software then it will not be able to catch new malware that may have come out.